PC Analyst (Remote)

Description

Local government is a journey filled with purpose where you can make a difference and help make life better for our thousands of citizens. With over 2000 employees working in more than 30 departments, there's sure to be a position for YOU, whether you're just starting out or you’re a seasoned pro. And when you work for Pinal County, you'll have access to a wide range of benefits such as comprehensive healthcare options and unmatched retirement plans that are the best in Arizona.

Read more about our role and see if it is a good match for you:

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service 20 Vacation Days Accrued Annually
• Ten Paid Holidays One Paid Floating Holiday to Use as You Wish
• 13 Sick Leave Days Accrued Annually Starting Day One
• Paid Sabbaticals Every Five (5) Years
  • Two Week Sabbatical After Five Years of Continuous Service
  • Three Week Sabbatical After Ten Years of Continuous Service
  • Four Week Sabbatical After Fifteen Years of Continuous Service
  • Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
• Employee Assistance
• Program with Ongoing Training & Development Options
• Civil Service Leave
• VanPool Options
• Short-Term Disability – Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Install, modify, diagnose, troubleshoot, and repair computer hardware, specialized hardware components, peripheral devices, standard software, and specialty software applications.
• Provide experienced technical assistance and training to system users and resolve problems within scope of authority and training.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, implement technical solutions to resolve problems, and follow up with users to assure the optimal functionality of the users' systems.
• Deploy new and enhanced software and hardware for County users and specialized department components, including Mobile Data Computers and data radio hardware.
• Replace defective or inadequate hardware, components, and software packages as needed.
• Maintain IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices and perform preventive maintenance of hardware and equipment to minimize future failures.
• Evaluate County IT systems and identify technical problems, which need to be addressed by improved technologies or updated policies and procedures.
• Research technical issues and recommend software, hardware, components, and accessories and prepare reports on hardware and software utilization and operational issues.
• Refer complex problems, which are beyond the skills of the PC Specialist to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining IT hardware, software, database, and servers.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• Three (3) years of experience IT Technical Support.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• Valid Arizona State Driver's License.
• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• Successfully complete a thorough background investigation.
• May be required to obtain additional specific skills training and technical certifications, including A , N , and Microsoft Certified Professional.
• Experience with the following technologies:
  • Microsoft System Configuration Manager
  • Active Directory
  • Mobile Data Computer (Dell)
  • Spillman

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
• Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
• Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
• Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
• Ability to assess customer support needs and implement effective solutions.