What are the responsibilities and job description for the PC Technician (Radio) position at Pinal County?
Description
At Pinal County, we are celebrating 150 years of serving our beautiful community this year. Come and be a part of our present and our future as we strive every day to make life better for our citizens. If you are a passionate person and want to do meaningful work and enjoy work/life balance, affordable benefits and highly sought after retirement plans, please keep reading.
- An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
-
Paid Vacation And Sick Leave
-
15 Vacation Days Accrued Annually Starting Day One
- After Three (3) Years of Service 18 Vacation Days Accrued Annually
- After Five (5) Years of Service 20 Vacation Days Accrued Annually
-
15 Vacation Days Accrued Annually Starting Day One
- Ten Paid Holidays One Paid Floating Holiday to Use as You Wish
- 13 Sick Leave Days Accrued Annually Starting Day One
-
Paid Sabbaticals Every Five (5) Years
- Two Week Sabbatical After Five Years of Continuous Service
- Three Week Sabbatical After Ten Years of Continuous Service
- Four Week Sabbatical After Fifteen Years of Continuous Service
- Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
-
Comprehensive Wellness Program
- Quarterly Wellness Challenges
- Vision Exams and Optometry Events Onsite
- Vaccination Clinics
- Onsite Mammogram and Prostate Screening Events
- Skin Cancer Screening Events Onsite
- Biometrics and Health Screening Events Onsite
- Financial Health and Retirement Planning Events Onsite & Online
- Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
- Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
-
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
- Some Medical Plans with Zero Employee Premium Cost
- Dental and Vision Plans
- Tuition Reimbursement Program
- Alternative Work Schedules
- Telehealth
- Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
- Employee Assistance
- Program with Ongoing Training & Development Options
- Civil Service Leave
- VanPool Options
- Short-Term Disability – Employer Paid
- Basic Life Insurance - Employer Paid
- Flexible Spending Accounts for Dependent Care and Medical Expenses
- Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employee
JOB SUMMARY
Install, modify, and repair standard computer hardware and software and provide technical assistance and training to system users under basic supervision.
Example of Duties
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems within scope of authority and training.
- Provide technical assistance and training to system users as requested.
- Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
- Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
- Deploy new IT hardware and software packages as directed.
- Maintain IT hardware, equipment, and peripheral devices.
- Research technical issues and recommend repairs, replacements, and upgrades.
- Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
- Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
Minimum Requirements
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED equivalent.
- One (1) year of IT technical support experience.
- Valid Arizona State Driver's License.
- Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
Special Requirements:
- May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
- For ACJIS users - must pass a thorough background investigation and background re-investigation every 5 years.
- Must pass a thorough background investigation and background re-investigation every 5 years.
Supplemental Information
Knowledge, Skills and Abilities:
- Knowledge of technical support principles, processes, and standards.
- Knowledge of capabilities of computer systems and networked environments.
- Skill in assessing customer support needs and implementing effective solutions.
- Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
PHYSICAL DEMANDS:
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to climb, crawl, crouch, finger, grasp, handle, reach, kneel, lift, pull, push, speak, stand, stoop, walk, perform repetitive motion, operate motor vehicles and/or heavy equipment, hear, speak, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
