End User Support Specialist

End-User Support Specialist

Hamilton, New Jersey

Do you have a desire to learn and advance your career in a dynamic, collaborative work environment?

Pinchin is a multidisciplinary consulting firm that provides a wide range of engineering, building sciences, environmental, civil, and occupational health and safety solutions across the US and Canada. We are facing significant growth as we expand our operations and service offerings across the country. We’re looking for a bright and motivated End-User Support Specialist to join our IT team in our New Jersey, New York, or Michigan office.

As the ideal candidate, you will coordinate with the IT Support group to continually provide efficient technical support to Pinchin employees. This position involves configuration and maintenance of hardware and software and all desktop related troubleshooting. Every day will enhance your knowledge, skills, and passion for what you do.

The End-User Support Specialist position is ideal for someone looking to build their skills for career advancement and professional growth. The ideal candidate will be familiar with relevant IT Support and have at least 2 years of experience.

A Day in the life of End-User Support Specialist

• LAN administration
• Maintain equipment, software, and licensing
• Respond to client queries
• Solve technical problems
• Retain an organizational network, software, and computer peripherals
• Answer telephone inquiries
• Respond to emails
• Perform in-person support sessions
• Configure, deploy, and repair endpoint hardware, software, and peripheral equipment
• Complete desktop and telecom related projects as assigned
• Perform evaluation, diagnostic and troubleshooting of PC or network hardware and software
• Assist users in the use of new software or hardware as required
• Consult with IT managers and other departments as required
• Provide IT assistance to staff and customers
• Train end-users on hardware functionality and software programs
• Lead by example and in accordance with Pinchin’s Core Values and desired culture
• All other duties as assigned
  
  

What You Bring To The Pinchin Team

• College graduate with considerable hands-on experience in Windows desktop operating systems as well as computer hardware and software systems
• Minimum of 2 years of experience in the maintenance of a computer system, including installation of software and hardware components
• Minimum of 2 years of experience in computer related administrative and troubleshooting functions
• Experience in communication requirements, including voice mail, cellular communication, E-Mail, internet access
• Excellent interpersonal skills and a sense of urgency
• Demonstrated business awareness
• Ability to plan and anticipate how external events and changes will impact area of work
• Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion
• Current and valid driver’s license with sufficient insurance and access to a vehicle
  
  

What Pinchin Offers You

• A challenging, rewarding position with the opportunity to work with other technical professionals
• Competitive compensation, benefits, and insurance (health dental, etc.) with employer contributions.
• Ten paid holidays, competitive PTO program, paid Volunteer Day, and paid Parental Leave
• Employee Assistance Program
• Profit share bonuses and an 401(k) Matching Program.
• Flexibility and an environment that supports work-life harmonization
• Professional development and training opportunities
• Educational and professional membership dues reimbursement
• Employee Referral Bonus Program
  
  

Why Pinchin?

At Pinchin, our employees are the heart of our business. If you’re ready to build your skills and develop your career, we have the resources and subject matter experts to support your journey. We provide a dynamic and forward-thinking culture that is based on honesty, integrity, and a passion for learning.

Pinchin provides equal opportunities to all employees and applicants for current and future employment and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What’s next? If you think this is the right position for you, please apply.

We thank all applicants for their interest in a career at Pinchin, however, only those selected to continue will be contacted.

• No Agency phone calls please**
  
  

If you require accommodation during any stage of the recruitment process, please inform us.

Working together, making things better!

IND!

#USJob