Social Services and Admission Coordinator

Join the Pine Acres Team!!

Major Duties and Responsibilities

• Planning, developing, organizing, implementing, evaluating, and directing of social services programs of this facility.
• Participate in discharge planning, development and implementation of care plans and resident assessments.
• Encourage residents / responsible parties to participate in the development of their care plan, and invite them to care plan meetings accordingly.
• Assist residents in obtaining transportation to medical appointments, upon discharge, etc.
• Accurately and completely document social service actions and interactions in each resident’s medical record.
• Ensure that staff members are knowledgeable about Resident’s Rights and encourage staff to maintain and enhance each resident’s dignity in recognition of each resident’s individuality.
• Engage in Advance Care Planning for assigned residents upon admission, and make sure that any Advance Directives are reviewed with the resident / resident representative on a regular basis
• The Social Services Designee will advocate for residents and assist them in assertion of their rights within the facility. When there is an allegation of suspected abuse, neglect or exploitation, the Social Worker will report to the Social Services Director and / or Administrator and assist with reporting to the appropriate State agency, as well as completion of a thorough investigation as assigned.
• The Social Services Designee will ensure that residents who display mental illness, or psychosocial difficulties such as coping with grief and loss, have access to appropriate treatment and resources.
• Participates in an open and collaborative relationship between the business office and the admissions office, both working toward shared facility goals for occupancy and collections.
• Performs duties daily in the admissions office as assigned by the Admissions Director to facilitate the conversion of referrals to admission status.
• Knows at all times, the status of each referral.
• Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.
• Communicates daily with the Business Office to complete financial evaluations for potential residents and payment options including but not limited to printing of the Common Working File, printing Medicaid Eligibility, and identifying the pay status with the resident / representative prior to admitting the resident.
• Knows, at all times, which payment entities require prior authorization for payment and secures prior authorization when required.
• Maintains working knowledge of facility’s practices related to all pay status types such as other insurances, Medicare A, Medicaid, Private, Veteran’s Administration contracts, and hospital contracts, etc.
• May at times be required to complete mental health screenings as required by federal and state regulations prior to admission.
• Assists with processing referrals timely on a daily basis as assigned by the Admissions Director.
• Ensures residents are admitted, transferred and discharged from the facility software accurately on a daily basis.
• Behaves in a manner aligned with facility goals for occupancy and customer service.
• Meets with potential residents / representatives daily and provides information about the facility.
• Provides tours of the facility daily, and as requested by potential residents / representatives.
• Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.
• Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.
• Completes admission paperwork and files according to facility policy.
• Maintains daily referral tracking information as assigned by the Admissions Director.

Required Qualifications

The Social Services Designee must possess :