What are the responsibilities and job description for the Front Office Coordinator position at Pine Belt Mental Healthcare Resources?
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Front Office Coordinator
Job Code:2024-FRONT-OFFICE-COORD-11.19 County:Forrest City:Hattiesburg FT/PT Status:Regular Full Time Education:High School Diploma
Summary
The Front Office Coordinator is responsible for managing and training front office staff in performing all clerical duties with a professional and polite demeanor, including greeting all individuals, answering telephones, typing, scheduling appointments, insurance verification, obtaining initial consents, fee agreements and entering information in to the medical records system including demographic information and all supporting documentation. This position oversees collecting and posting all co-pays/deductible, balancing cash drawers at the end of each day and making bank deposits in a timely manner. The Front Office Coordinator is responsible for training procedures on the collection of pharmacy copays, collecting signatures for pharmacy pickups, receiving medicines from the pharmacy couriers and distributing medicines to the individual as well as sending back medicines to the pharmacy not picked up within the correct time frame. Travel is required across the 18-county catchment area and to meetings determined necessary by the Executive Director. This position manages scheduling coverage for front office staff during an absence and provides the coverage if needed.
For 50 years, Pine Belt Mental Healthcare Resources has served individuals throughout the Pine Belt. Through an extensive continuum of care, we strive to enable adults with serious mental illnesses, children with serious emotional disturbances, and individuals with an addiction or developmental disability to live, work, learn, and participate fully in their communities. Our eighteen county service area includes Amite, Franklin, Forrest, Hancock, Harrison, Jones, Lamar, Lawrence, Covington, Greene, Jeff Davis, Marion, Pearl River, Perry, Pike, Stone, Walthall, Wayne Counties.
Requirements
High School Diploma or Equivalent required. Bachelor degree preferred.
Three (3) years clerical experience, medical experience preferred with two (2) years
supervisory experience.
Mobility and ability to bend and reach during an 8-hour day. Able to lift a minimum of 10
pounds. Visual and auditory acuity sufficient to evaluate client/staff needs, to recognize patients and
maintain accurate records. Fine motor skills for legible and accurate writing of reports, scheduling, daily
correspondence and presentation, either manually or orally. Sedentary work endurance ability. Be able to drive distances up to two hours.
Efficient use of time management by keeping thoughts free of obstruction in an effort to
diffuse issues and needs of individuals served. Ability to think independently to determine direction of work flow.
Responsibilities: Valid Driver License
Supervises and Manages Clerical Staff
Performs and Manages the Provision of Customer Service to Staff and Others
Works Efficiently as a Leader and as a Team Member
Promotes Positive telephone Etiquette
Follows and Promotes Adherence to Company Guidelines Related to Personnel Policies and Procedures
Creates, Maintains, and Trains Documentation Gathering Technique
Performs and Teaches Data Entry Functions
Performs and Teaches Financial Responsibilities
Start Over with Job Search
Returning Applicant? Login Now
Front Office Coordinator
Job Code:2024-FRONT-OFFICE-COORD-11.19 County:Forrest City:Hattiesburg FT/PT Status:Regular Full Time Education:High School Diploma
Summary
The Front Office Coordinator is responsible for managing and training front office staff in performing all clerical duties with a professional and polite demeanor, including greeting all individuals, answering telephones, typing, scheduling appointments, insurance verification, obtaining initial consents, fee agreements and entering information in to the medical records system including demographic information and all supporting documentation. This position oversees collecting and posting all co-pays/deductible, balancing cash drawers at the end of each day and making bank deposits in a timely manner. The Front Office Coordinator is responsible for training procedures on the collection of pharmacy copays, collecting signatures for pharmacy pickups, receiving medicines from the pharmacy couriers and distributing medicines to the individual as well as sending back medicines to the pharmacy not picked up within the correct time frame. Travel is required across the 18-county catchment area and to meetings determined necessary by the Executive Director. This position manages scheduling coverage for front office staff during an absence and provides the coverage if needed.
For 50 years, Pine Belt Mental Healthcare Resources has served individuals throughout the Pine Belt. Through an extensive continuum of care, we strive to enable adults with serious mental illnesses, children with serious emotional disturbances, and individuals with an addiction or developmental disability to live, work, learn, and participate fully in their communities. Our eighteen county service area includes Amite, Franklin, Forrest, Hancock, Harrison, Jones, Lamar, Lawrence, Covington, Greene, Jeff Davis, Marion, Pearl River, Perry, Pike, Stone, Walthall, Wayne Counties.
Requirements
High School Diploma or Equivalent required. Bachelor degree preferred.
Three (3) years clerical experience, medical experience preferred with two (2) years
supervisory experience.
Mobility and ability to bend and reach during an 8-hour day. Able to lift a minimum of 10
pounds. Visual and auditory acuity sufficient to evaluate client/staff needs, to recognize patients and
maintain accurate records. Fine motor skills for legible and accurate writing of reports, scheduling, daily
correspondence and presentation, either manually or orally. Sedentary work endurance ability. Be able to drive distances up to two hours.
Efficient use of time management by keeping thoughts free of obstruction in an effort to
diffuse issues and needs of individuals served. Ability to think independently to determine direction of work flow.
Responsibilities: Valid Driver License
Supervises and Manages Clerical Staff
Performs and Manages the Provision of Customer Service to Staff and Others
Works Efficiently as a Leader and as a Team Member
Promotes Positive telephone Etiquette
Follows and Promotes Adherence to Company Guidelines Related to Personnel Policies and Procedures
Creates, Maintains, and Trains Documentation Gathering Technique
Performs and Teaches Data Entry Functions
Performs and Teaches Financial Responsibilities
