Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is vital in creating a positive experience for our guests, handling check-ins and check-outs, and addressing any inquiries or concerns they may have during their stay.

Duties

• Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
• Manage reservations and maintain accurate records of guest information.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Operate phone systems to respond to calls promptly and efficiently.
• Assist with billing and payment processing as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Uphold the highest standards of hospitality management, ensuring all guests feel valued.
• Duties will include helping housekeepers on busy days, doing laundry and servicing hot tubs.

Skills

• Excellent customer service skills with a friendly demeanor.
• Proficient in using phone systems and hotel management software.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.
• Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: 16 – 25 per week

Work Location: In person

Salary : $18 - $19