What are the responsibilities and job description for the Reservation Agent Full time position at Pine Mountain Club Chalets?
Job Opportunity: Reservations-Front Desk Agent
Join our dynamic team at Pine Mountain Club Chalets Resort, where hard work, energy, and passion are at the heart of everything we do. We are seeking a dedicated Reservations-Front Desk Agent to become the welcoming face of our resort. This role is crucial in ensuring a seamless experience for our guests, from the moment they make their reservation to the time they check out.
## Key Responsibilities
- **Reservation Management**: Handle reservations by phone and email, ensuring accuracy and confidentiality in guest information and billing transactions.
- **Communication**: Act as the liaison between guests and the resort, directing phone calls, responding to emails, and managing incoming mail.
- **Guest Services**: Check guests in and out efficiently, provide travel information, and report any needed repairs.
- **Administrative Support**: Assist with special projects such as invoice preparation, filing, updating database systems, and data entry.
- **Confidentiality**: Maintain strict confidentiality of all files, papers, and documents, especially those related to guest information.
## Skills and Abilities
- **Customer Service**: Must have an outgoing personality and be customer-oriented.
- **Technical Proficiency**: High competency in computer literacy, including word-processing, desktop publishing, and database management.
- **Multitasking**: Strong ability to handle multiple tasks simultaneously.
- **Communication**: Excellent professional communication and interpersonal skills are essential.
## Work Schedule & Compensation
- **Type**: Full-time, Part-time
- **Salary**: $12.00 - $13.00 per hour, based on experience
- **Schedule**: 8-hour shifts with day, holiday, and weekend availability required
- **Location**: Pine Mountain, GA 31822 (reliable commute or relocation required)
## Benefits
- **Paid Time Off**: Enjoy paid leave as part of our benefits package.
- **401(k)**: Participate in our retirement savings plan.
## Experience and Education Requirements
- **Customer Service Experience**: Minimum of 1 year required.
- **Hospitality Experience**: Minimum of 1 year required.
- **Education**: High school diploma or equivalent required.
- **Language**: Proficiency in English is required.
- **Willingness to Travel**: 25% travel preferred.
## Application Process
Applications must be completed in person at the resort's front desk, available 7 days a week from 10:00 AM to 4:00 PM. We do not accept applications through email, social media, or phone.
Pine Mountain Club Chalets Resort is an equal opportunity employer dedicated to a diverse and inclusive workforce. We do not discriminate based on disability, veteran status, or any other protected basis under state or local laws.
Join us in creating unforgettable experiences for our guests at Pine Mountain Club Chalets Resort!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Pine Mountain, GA 31822 (Required)
Ability to Relocate:
- Pine Mountain, GA 31822: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
