Assistant General Manager (AGM)

Pine Orchard Yacht and Country Club

Job Title: Assistant General Manager

Club Overview

Founded in 1901, Pine Orchard Yacht and Country Club is a private club and a member owned facility located on the coastline of Branford, Connecticut, bound to the south by a deep harbor with views across the Long Island Sound. Always having been a very family oriented club, Members enjoy a full range of amenities including golf, tennis, poolside and waterfront activities as well as dining and social programming in a comfortable, informal atmosphere. Club amenities include: a 9-hole course, 8 Har-Tru, 1 hard and 4 pickle courts; access to a 102 slip marina; an Olympic sized swimming pool and a wading pool; and men’s women’s and children’s locker rooms. Yoga and aerobics classes are available as well as junior programming and camps in golf, tennis, sailing and swim team. Golf and tennis lessons are also available to the membership as well as opportunities to participate in tournaments. The Club enjoys an active social calendar in season.

The 16,500 square foot clubhouse is situated with beautiful views of the Long Island Sound and is open March through December with varying hours of operation throughout the year. The club is closed January and February. Dining options include the Marine Lounge with a capacity of 110, the Grille Room with a capacity of 72, and the Patio and Terrace areas that can accommodate 42 and 55 respectively. The Main Dining Room can accommodate up to 170 guests and the adjacent Ballroom an additional 80 for larger weddings and parties. Annual gross revenues are about $5 million with food and beverage sales totaling about $1.5 million. During the height of the season, there are approximately 160 employees.

Job Description

The Assistant General Manager (AGM) assumes all responsibilities of the clubhouse operations of Pine Orchard Yacht & Country Club and functions as the key operating manager in the absence of the General Manager. The AGM is responsible for the overall operations of the Clubhouse Facility including all Food/Beverage, Housekeeping and Reception areas. The AGM reports directly to the General Manager and works in conjunction with other department heads to ensure a seamless operation for members to enjoy.

Job Duties to include, but not limited to:

• The primary focus of the AGM is to ensure all members and guests enjoy outstanding food and beverage operations by providing appealing menu offerings appropriately paired with efficient and exemplary service
• Sell, contract, plan and oversee events of all sizes, including outside events such as weddings, while maintaining proper costs through development of P&L statements to ensure the financial stability of the club
• Supervise all banquet and a la carte staff including scheduling, payroll monitoring/approval
• Conduct ongoing training for all service staff on proper service techniques and monitor performance to ensure a consistent high level of member service
• Conduct regular staff meetings, pre/post event meetings to ensure a quality outcome for all events
• Monitor staff daily for adherence to dress code and service technique
• Conduct monthly physical inventories in the proper method and submit invoices to the business office
• Place orders for all beverage and linen needs on an as needed basis and ensure proper inventories based on volume
• Work in conjunction with the office staff to develop any marketing needs and communicate to the membership via mailings, email and website
• Observe and evaluate all areas of responsibility working with the management team to create a plan of improvement for membership satisfaction
• Maintain positive vendor relationships and seek new outlets for improved products and services
• Consult with the GM on clubhouse staff compensation, performance evaluations and disciplinary actions/personnel matters and inform the GM of staffing changes before they occur
• Assist the GM and Business Manager with budget preparation and adhere to budget guidelines for clubhouse operations, including costing of events, personnel costs, and projections for the operation of clubhouse services
• Act as a role model and mentor for all staff
• Perform opening/closing clubhouse duties as scheduled
• Undertake special projects from the GM as required

Qualifications

• Professional demeanor, good work ethic and team mentality

Able to provide clear direction to service staff and be experienced in the development and implementation of effective training programs

• Outstanding written and verbal skills and the ability to deal with members and guests in a tactful, diplomatic manner
• Knowledgeable in proper service procedures and about food, wine, beer and spirits
• Passionate and highly motivated to promote full member engagement and satisfaction
• Skilled in hiring, supervising and managing varying employees and personalities; ongoing training is a must
• Proficient in Word, Excel, Publisher, Outlook, POS systems and the able to adapt to changing dynamics of advertising and social media

Educational Requirements

• Minimum of five years of hospitality industry experience in a traditional high-end club, upscale hotel or restaurant environment
• College degree with a focus in business and/or hospitality management

Salary

Salary is open and commensurate with qualifications and experience.

Benefits

Benefits to include health insurance, optional vision/dental, CMAA membership with local chapter expenses and a continuing education allowance, PTO, 401 (k) eligibility.

Applications:

Send Resume and Cover Letter to:

Christopher Goodwin

Pine Orchard Yacht & Country Club

2 Club Parkway

Branford, CT 06405

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Work Location: One location