What are the responsibilities and job description for the Primary Care Coordinator (CMA) position at Pine Park Health?
Job Description
Job Description
Welcome to Pine Park Health!
About Us
Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers.
We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.
Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!
The Opportunity
The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation.
Key Responsibilities :
- Serve as primary contact for patients, families, and providers
- Schedule and coordinate medical appointments
- Manage patient documentation and EMR updates
- Process urgent care calls and STAT tasks
- Participate in mandatory after-hours shift rotation
- Handle communications via phone, email, text, and fax
- Coordinate with community partners and specialty providers
- Facilitate new patient onboarding
Key Evaluation Metrics : Success will be measured in the following focus areas :
Inbound Phone Calls :
Task Completion :
Voicemails :
Patient Care Management :
Requirements :
participation in Federal Health Care Programs at any time and must remain in good standing
with government regulators such as the OIG, CMS, etc.
Benefits Designed For You and Yours
Physical Requirements :
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
