What are the responsibilities and job description for the Safety Specialist - Contact Center (Per Diem) position at Pine Rest Christian Mental Health Services?
Cost Center
Contact Center
Scheduled Weekly Hours
0
Work Shift
Shift & Status
Who Are We?
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.
Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do?
As a Safety Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Safety Specialist performs a variety of moderately complex tasks in a variety of settings such as Housekeeping, Technical Services, Contact Center, Security, or Logistics. May occasionally function independently and as a leader. Safety Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties And Responsibilities
Education/Experience
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
Contact Center
Scheduled Weekly Hours
0
Work Shift
Shift & Status
Who Are We?
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.
Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do?
As a Safety Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Safety Specialist performs a variety of moderately complex tasks in a variety of settings such as Housekeeping, Technical Services, Contact Center, Security, or Logistics. May occasionally function independently and as a leader. Safety Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties And Responsibilities
- Assists in creating a customer friendly environment by projecting a positive attitude and anticipating and responding to requests.
- Facilitates and adheres to procedural guidelines to provide a safe and secure environment for staff, patients and visitors. Completes a contraband check for all new patients who present. Is aware of the environment and any risk that may present from visitors to the building.
- Competent in communication and problem solving skills, able to develop constructive/creative alternatives to resolving issues and concerns. Will utilize customer service skills and be comfortable with customer follow up within scope of position.
- Responds to Code calls, exercising discretion and judgment consistent with the position function, working with unit staff to ensure patient and staff safety.
- Provides safe transport of patients or staff when appropriate per department guidelines.
- Maintains required records and supplies.
- Enters data and may create reports using various computer software programs or systems.
- Provides input on the efficiency of procedures in the assigned area.
- Has direct contact with patients within the scope of the position, serving involuntary paperwork in a timely manner utilizing patient identifiers to insure accuracy in the process.
Education/Experience
- Associates degree required.
- Basic computer software skills and/or the ability to learn applicable departmental programs and systems.
- Medical, dental, vision & life insurance plans
- 403(b) retirement match contribution by Pine Rest
- Generous PTO for full and part time employees
- Tuition assistance & loan forgiveness
- Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
- Partnership with Davenport University provides generous discount on tuition for employees and family members.
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
