Case Management Supervisor

Description:

SCHEDULE: 40 hours per week; Monday-Friday 8:00 am- 4:30 pm or equivalent, with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation is required.

Pays $61,464.00 annually DOE

LOCATION: 51-55 Beals St., Brookline, MA

SUMMARY OF THE POSITION:

Pine Street Inn Housing provides comprehensive residential and clinical support services to homeless and chronically homeless tenants. The Supervisor provides administrative and clinical supervision to the Assistant Case Management Supervisor and a case management team. The case management team provides supportive services to tenants in housing connecting tenants with community-based services with the goal of assisting tenants to maintain stable housing and achieve their highest level of self-sufficiency. The Supervisor will oversee a mobile case management team which provides case management at multiple residential sites in Boston and Brookline. This position is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality case management supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with same. The supervisor will monitor and ensure staff compliance with lease and recertification paperwork, mediate issues with tenants, and coordinate the work of this department with the PSI’s Property Management and Facilities departments, as well as other PSI Departments. The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an on-call rotating schedule. The individual will be self-motivated, with solid communications skills, capable of creating policies, procedures and plans in coordination with the Associate Director. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain our positive working relationship with our neighbors.

QUALIFICATIONS:

• Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review will be conducted for the Supervisor. Acceptable results of annual credentialing and CORI reviews will be required of the Supervisor.
  
  

Requirements:

EDUCATION/TRAINING:

REQUIRED:

• 3-5 years of supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.
• Valid Massachusetts driver’s license and have their own vehicle that is in good working condition.
  
  

PREFERRED:

• Training in Motivational Interviewing and the Stages of Change model.
• Knowledge of and strong commitment to harm reduction philosophy, principles and practices.
• Experience working with Managed Care Organizations or other 3rd party payors.
  
  

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Prior experience working with homeless individuals and/or congregate housing.
• Three years direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.
  
  

PREFERRED:

• Knowledge of landlord/tenant procedures, and/or subsidized housing programs.
• Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised.)
• Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing.
• Experience with Trauma-Informed Care.
• Bilingual in Spanish and English.