What are the responsibilities and job description for the Front Desk Specialist position at Pine Street Inn?
Job Description
Job Description
Description :
SCHEDULE : 40 hours, Monday - Friday. 10 : 45pm-7 : 15am, Essential position during weather or other emergencies.
Pays $23.48 per hour DOE
Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11 : 00pm – 7 : 00am
LOCATION : 363 Albany Street, Boston, MA; this role works 100% on site.
SUMMARY OF THE POSITION :
The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the direct care of guests; responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The FDGSS provide a welcoming environment at the front desk area for both staff and guests. The FDGSS Is responsible for documenting the shift’s activities, and use proper communication channels for crisis support. They will answer general phone calls and problem solve questions whenever possible. The FDGSS is required to stay energized and focused even when demands are ambiguous and strenuous. The FDGSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The FDGSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
The Front Desk Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources. They will assist with the connecting guests to appropriate housing pathways & resources to aid guest on rapidly working on housing
Requirements :
EDUCATION / TRAINING :
REQUIRED :
- High School diploma or GED
PREFERRED :
KNOWLEDGE / EXPERIENCE :
REQUIRED :
PREFERRED :
Salary : $21 - $23
