Customer Service Processor

Pine View Buildings- Customer Service Coordinator
This position is in: Statesville, NC

Making American Craftsmanship Great Again!

Pine View Buildings is a dynamic, growing company that is entrepreneurial minded and that seeks to operate by the Golden Rule (not the one that states: “He who has the gold makes the rules!”). We build outdoor storage sheds featuring time-honored craftsmanship and industry leading innovation – “Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men.” (Proverbs 22:29). We invest in only the best resources, from the raw materials that go into our barns to the people that make and deliver them. Quite simply, no one builds a better shed for the money, or offers a better place to work.

Customer Service Department Overview:

The customer service department at Pine View Buildings (PVB) consist of a Customer Service Manager (CSM), that leads Customer Service Coordinators (CSCs), in assisting customers and dealers in resolving issues, scheduling repairs, and keeping all parties updated throughout the process. This person must be computer savvy and have superb customer service skills.

CSC Responsibilities:

• Serve as a liaison between the customer, dealer, and appropriate department to resolve issues
• Continuously update communication in the ticketing interface
• Keep the customer well-informed about the status of their issue and ensure they are pleased with the service provided
• Communicate with the CSM any issues that require immediate assistance or that need a supervisor involved to deescalate the situation
• Process all incoming sales orders, or make adjustments to existing orders, using Acumatica our ERP software.

Requirements:

• Previous customer service experience in a professional office setting (If experience is at a call center, experience must be level three or above)
• Familiarity with all Microsoft Office products
• Expert level computer skills
• Critical thinking
• Ability to adapt to ever-changing situations
• Work well under pressure, while maintaining a professional presence
• Able to handle confrontational customers professionally
• Previous sales experience is a plus!

Perks: Health Benefits, 401k with up to 4% match, and paid holidays and vacation upon hire

Salary: $50,000.00 to $60,000 per year based on experience

Hours: M-F 8-5 with 1 hour lunch

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid Holidays
• Vision insurance

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Would you ever lie for us if we asked you to? If so, when would be an appropriate time to do so.
• When we pull a background check, what will we find?

Experience:

• Customer service: 3 years (Preferred)

Ability to Relocate:

• Statesville, NC 28625: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000