Bilingual Receptionist

Job description

Are you interested in supporting our outpatient program that works collaboratively with clients to help them become more self-sufficient and lead fulfilling, productive lives? Then keep reading!

Under the supervision of the BHS Office Manager, the receptionist greets visitors, handles incoming telephone calls, and assists with patient flow. S/he facilitates scheduling using the electronic health record and performs selected clerical functions.

WHO You’ll Be Working For:

Pinebrook Family Answers is a large nonprofit and leader in providing behavioral health services throughout Northeast, PA. Pinebrook has been named one of Lehigh Valley’s Best Places to work and is one of the only certified Trauma-Informed Social Service Agencies in the area. At Pinebrook Family Answers, you will find meaningful work and a deep commitment to the well-being of our clients, staff, and communities.

WHY You’ll Love Working With Us:

1. Trauma-Informed Approach:

• Pinebrook prioritizes the emotional, physical, and cultural safety of its staff.
• We integrate trauma-informed practices into their services, fostering a supportive environment.

2. Work-Life Balance and Wellness:

• Expect flexibility and a healthy work-life balance.
• Supportive staff and agency mindfulness initiatives contribute to your well-being.

WHAT You’ll do as a Receptionist:

• Answer the telephone and direct calls or take messages.
• Greet visitors to the Agency and announce their presence to the appropriate staff.
• Address visitor’s concerns in a professional manner, facilitating their referral to the appropriate administrator.
• Process billing sheets; verify insurance eligibility of behavioral health clients daily.
• Collect client co-pays and ensure the safe transfer of this money to the fiscal department.
• Enter and update client information in the electronic health record and schedule client appointments. Also coordinate and schedule therapy room assignments.
• Perform end-of-day clerical duties, i.e., locks filing cabinets, , turn off copier and lock front door.

APPLYING IS EASY AS 1..2..3!

Before you apply, please make sure you understand the minimum requirements for this position:

• The incumbent of this position must have a high school diploma, prior office/clerical experience, and proficiency in basic computer programs such as Microsoft Office.
• S/he must have a warm, friendly personality and the ability to handle a busy telephone system as well as the ability to respond professionally to inquiries at the front desk.
• The incumbent must demonstrate sensitivity to the cultural and socioeconomic differences present among the Agency’s defined service population.
• Bilingual in Spanish
• Able to work Afternoon/Evening Shift

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• No nights

Application Question(s):

• Are you able to work afternoon and evening shifts?

Education:

• High school or equivalent (Required)

Experience:

• Clerical: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $14 - $16