What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Pinegar Chevrolet Buick Gmc Branson, MO?
Full time Service Advisor Position needed for Oil change center. The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience. We are looking for candidates that are motivated, have a proven track, great customer service skills, and able to work in a fast-paced environment.
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers; and perform an active delivery
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Health Insurance
Dental Insurance
401K Company
Paid Training
Employee Discounts
Paid Time Off
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000