What are the responsibilities and job description for the Customer Service Representative position at Pinehurst Coin Exchange, Inc.?
About Us:
Pinehurst Coins is one of the nation's leading precious metals and numismatic brokers. We are currently looking for a Customer Service Representative to join our esteemed team. The ideal candidate should possess prior experience in customer service, preferably in a call center environment. Exceptional communication and organizational skills and the ability to thrive in a fast-paced setting characteristic of our expanding business are essential. We value individuals who demonstrate their capabilities, which presents numerous prospects within our company.
Pinehurst Coins offers promising opportunities for career growth. As an entry-level employee, you can expect to gain invaluable experience in various aspects of the numismatic industry that can propel you towards higher-level roles within the company. With a commitment to nurturing talent and promoting from within, Pinehurst Coins provides ample opportunities for advancement. If you think you have what we are looking for, please apply!
Our facility is located in Pinehurst, NC. We are currently accepting applications from local candidates exclusively. Please note that we are unable to offer compensation for relocation expenses.
Duties:
- Provide exceptional customer service
- Answer phone calls (10-15 calls per day)
- Provide customers with order updates
- Follow up with customer requests to ensure their needs are met
- Answer e-mail and other online platform messaging system questions
- Develop customer relationships
- Address customer questions and complaints with creative solutions
- Assist in order fulfillment
- Assist various departments with customer communication
Skills
- Customer service must be your number-one priority
- Should be a self-starter, driven to be the best at what you do
- Comfortable interacting with all personality types
- Ability to handle all situations with professionalism
- Must be friendly and upbeat
- Comfortable answering phones and answering online messages
- Excellent organizational skills
- Superb communication skills
- Strong writing skills
- Punctual
Qualifications:
- 1 years of customer service experience
- Familiarity with Google platforms (Gmail, Sheets, Docs, etc.)
- Experience with eBay is a plus
- Successful completion of background check and drug screening
- Ability to sit in one location for longer periods of time
Only candidates offered interviews will be contacted.
Job Type: Part-time
Pay: $16.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $16
