What are the responsibilities and job description for the Associate Director of Operations (Primary Care) position at Pinehurst Medical?
Pinehurst Medical Clinic (PMC)
PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.
Benefits to support you and your family:
PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide.
What will you do as a PMC Associate Director
As a PMC Associate Director, you will serve as an essential part of the patient’s experience by directing, planning, organizing, and managing the operations of the Primary Care section. The responsibilities of the Associate Director include clerical, clinical, and financial management; effective and efficient utilization of resources; business plan development; recruitment and retention of employees; achieving metrics; performance improvement, revenue growth, and operational efficiency. Along with providing leadership for continuous service and quality improvement, innovation, and staff empowerment, accomplished through effective internal and external customer relations.
A day in the life of a PMC Associate Director may include:
- Ensuring that the clinic operates in support of the mission, values, and philosophies of the organization.
Review and implement section operating policies and procedures in accordance with the policies and procedures of the organization and the requirement of outside regulatory agencies.
Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Initiates changes as appropriate.
Ensures that open, professional communication is maintained with providers and staff on a routine basis. Involves providers on issues that affect the clinic as appropriate.
Oversee the management of provider, staff, and patient relations, addressing complaints and resolving problems.
Develop and administer a staffing plan with the assistance of practice managers/supervisors that will allow the clinic to operate in an efficient, cost-effective manner.
Participates in the development and implementation of clinic departmental policies and procedures.
Establishes staffing performance standards of quality and productivity. Provides ongoing feedback to staff regarding the status of these goals and provides direction in resolving variances.
Provides guidance to supervisors and practice managers on issues regarding staff selection, compensation, corrective action, and grievances.
Provides leadership and direction to the Practice Manager/Supervisors for the day-to-day operations of the clinics, problems related to staffing, utilization of facilities, equipment, and supplies.
Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional clinic atmosphere.
Participates in professional development activities to remain current with healthcare trends and practices.
Solicits input from staff on program development and problem-solving.
Analyze department(s) financials/trending to identify and implement cost-effective operations.
Analyze value reports for medical margin and utilization management trending to identify and implement operational improvements to support optimal performance.
Responsible for performance improvement initiatives at the physician and practice level.
Identifying practice-specific opportunities to eliminate low-value services and processes, unnecessary variation, and waste (either underuse or overuse) of healthcare services.
Monitor progress against identified improvement tactics.
Contribute to the definition of goals for physicians and practices, alignment of those goals with organizational goals and ensure success criteria.
Effectively collaborate with all clinical, operational, and project management teams in the success of identified practice transformation initiatives.
Assures effective initiative hand-off to operational leads, clinical leads, and project management.
Conducts office meetings on a regular basis and encourages staff participation.
Prepares reports and manages assigned projects.
Coordinate operational projects as determined by Director.
Participates in committees as assigned.
- Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.
Required Qualifications
- Masters in healthcare administration, business management, operations management, or a related field desired.
- BA/BS required.
Preferred Qualifications
- Five (5) plus years’ experience leading multisite physician practices highly desired.
- 3-5 years of experience in a healthcare, operations management, or data analytics-related organization is highly desired.
- Experience with MIPS, APM's and value-based care is highly desired.
Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Salaried (Exempt)
The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
