What are the responsibilities and job description for the Executive Vice President-Operations-Exempt position at Pinehurst Resort?
About Pinehurst
For more than a century, Pinehurst Resort has stood as the Cradle of American Golf, defined by our championship tradition, Southern hospitality, and timeless charm. Over the past two decades, Pinehurst has embraced both preservation and progress, restoring the famed No. 2 course to Donald Ross’s original vision, pioneering the return of back-to-back U.S. Open and U.S. Women’s Open Championships, and becoming the USGA’s first-ever Anchor Site. We’ve aggressively expanded our offerings with new golf courses, enhanced luxury experiences, and innovative events, reinforcing our commitment to the future of the game. As we plan for the future, Pinehurst continues to blend history with innovation, solidifying our place as one of golf’s most revered destinations that will stand the test of time.
About The Role
Reporting to the President, the EVP of Operations is the leader of all operating departments, including lodging, golf, food & beverage, membership, golf course maintenance, spa, transportation, and facilities maintenance. You’ll oversee a team of industry leaders who have consistently produced record financial and satisfaction results. You will be the driving force of Pinehurst hospitality, providing strategic vision and leadership that inspires all employees to deliver their absolute best. Your relentless focus on service excellence and luxury hospitality will elevate Pinehurst’s service delivery and reputation.
What You’ll Do
For more than a century, Pinehurst Resort has stood as the Cradle of American Golf, defined by our championship tradition, Southern hospitality, and timeless charm. Over the past two decades, Pinehurst has embraced both preservation and progress, restoring the famed No. 2 course to Donald Ross’s original vision, pioneering the return of back-to-back U.S. Open and U.S. Women’s Open Championships, and becoming the USGA’s first-ever Anchor Site. We’ve aggressively expanded our offerings with new golf courses, enhanced luxury experiences, and innovative events, reinforcing our commitment to the future of the game. As we plan for the future, Pinehurst continues to blend history with innovation, solidifying our place as one of golf’s most revered destinations that will stand the test of time.
About The Role
Reporting to the President, the EVP of Operations is the leader of all operating departments, including lodging, golf, food & beverage, membership, golf course maintenance, spa, transportation, and facilities maintenance. You’ll oversee a team of industry leaders who have consistently produced record financial and satisfaction results. You will be the driving force of Pinehurst hospitality, providing strategic vision and leadership that inspires all employees to deliver their absolute best. Your relentless focus on service excellence and luxury hospitality will elevate Pinehurst’s service delivery and reputation.
What You’ll Do
- Strategic & Operational Leadership
- Oversee all resort and club operations, including lodging, golf, food & beverage, golf course maintenance, membership, spa, transportation, and facilities maintenance.
- Ensure Pinehurst’s guest and member experience exceeds expectations through exceptional service delivery.
- Collaborate with finance, human resources, and sales executives to align financial performance, employee engagement, and guest satisfaction objectives.
- Work with project teams to envision, plan, and execute new lodging, golf, restaurant, and amenity projects.
- Foster collaboration and communication among departments to ensure a consistent and seamless guest experience.
- Develop and manage annual budgets for all operating departments, ensuring financial responsibility while maintaining best-in-class service levels.
- Drive revenue growth through innovative hospitality experiences, enhanced membership engagement, and premium guest services.
- Hospitality Leadership & Culture Building
- Recruit, develop, and mentor a high-performing team committed to excellence and hospitality.
- Inspire employees with visionary leadership and passion for hospitality.
- Communicate regularly with colleagues and employees to highlight priorities, share progress, and celebrate successes.
- Serve as a mentor, coach, and motivator, ensuring that employees feel supported and valued.
- Champion employee recognition, celebrating outstanding service and fostering a sense of pride among employees.
- Actively engage with guests and members, soliciting feedback and ensuring their opinions are heard and their needs are met.
- Bachelor’s degree required (Master’s preferred) in Hospitality, Business, or a related field.
- 10 years of executive-level experience in hospitality, luxury resorts, or club operations.
- Proven track record in leading large teams (500 employees) and managing complex budgets.
- Deep understanding of luxury hospitality, guest experience design, and service excellence.
- Authentic golf knowledge and passion with understanding of industry and consumer.
- Exceptional leadership, communication, and strategic planning skills.
- A visionary leader who inspires teams to elevate their performance and embrace a culture of excellence.
- A collaborative team member who contributes to shared goals and supports colleagues across all areas of the organization.
- Passionate about luxury hospitality, with a strong desire to create unforgettable guest experiences.
- Subject matter expert comfortable presenting to large groups.
- A hands-on, engaged leader who actively connects with employees at all levels.
- Proficient in leveraging data and analytics to optimize performance.
- Knowledgeable in existing and emerging technologies to enhance the consumer experience.
- Committed to mentoring and developing top hospitality talent.
- A problem-solver who thrives in a dynamic, fast-paced environment.
- A student of leadership eager to share a book or podcast recommendation.
