What are the responsibilities and job description for the Reservation Sales Coordinator-Sales-Full Time position at Pinehurst Resort?
SUMMARY
The primary purpose of this position is to generate Social Sales revenue by converting telephone inquiries into booked reservations while following all Resort standard operating procedures.
EDUCATION and / or EXPERIENCE :
High School diploma or general education degree (GED) and a minimum of three months related experience; or an equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Book appropriate tee times for all guaranteed reservations while following all guidelines for bookings to maximize tee times and revenue.
- Become proficient in Golf Pro.
- Responsible for learning and thoroughly understanding all packages offered by Pinehurst to make the best recommendations to our guests.
- Responsible for capturing all guest data for prospects and following up on prospects with calls and e-mails.
- Learn Visual One front office system in order to book reservations, check availability, enter travel agency information, enter guest history information and make changes and corrections to all of the above.
- Keep supervisors informed of potential opportunities relating to lack of room and golf availability, dissatisfied guests and normal office procedures.
- Check your own reservations booked prior to finishing your shift the same day booked.
- Have knowledge of all resort amenities, special events, special promotions and policies and procedures through property tours and by completing the Social Sales training program.
- Become proficient in Visual One restaurant reservations and Spa reservations to assist guests in finalizing their entire stay.
- Gather credit card information for proper deposits as well as complete address and e-mail.
- Learn and complete all procedures for bookings, deposits, refunds, gift certificates, and transfers.
- Place outgoing sales calls to past guests for rebooking future business as directed.
- Complete all work daily as accurately and thorough as possible to insure seamless stay for guests
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Pinehurst, LLC reserves the right to transfer any Employee from his / her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
