What are the responsibilities and job description for the Check-In Representative - PAS I position at Pinehurst Surgical Clinic PA?
Description
SUMMARY:
A Patient Access Representative I (PAS I) is responsible for helping patients gain access to medical treatment facilities. The job description for a patient access representative will include communicating well with members of the public and accurately recording data. Responsible for providing quality and efficient customer service to our patients.
POSITION REQUIREMENTS:
Check-in
- Greet patients and their caregivers on arrival
- Collect accurate information such as patient demographics and insurance information
- Relay information to relevant staff members
- Collect copays and balances as required or instructed
- Assist patients with questions, concerns, and issues
- Give out appropriate paperwork including but not limited to face sheet, MIPS, and PHI
- Other duties as assigned by manager, leads, or other superiors to limit downtime
End of Day
- Balance daily transactions
- Add up all receipts and balance with monies received for the day
- Write deposit for monies collected
- Print out daily transactions and reports
Requirements
PREFERRED QUALIFICATIONS:
- Experience in a clerical position preferred
- High school diploma or equivalent
- Knowledge of medical terminology and insurance plans is beneficial
- Proficiency in Microsoft Office and data entry systems
- Knowledge and understanding of billing and payment procedures, rules & regulations of contractual and non-contractual insurance carriers
- Ability and understanding of how to use ICD-10, HCPCS, and CPT coding books and or applications
- Ability to multitask and maintain strong attention to detail
- Ability to speak clearly and concisely with pleasant attitude, and present a neat appearance
PERSONAL CHARACTERISTICS:
- Compassionate and patient
- Professional demeanor
- Excellent communication and interpersonal skills
- Strong administrative and organizational skills
- Listens well and devotes full attention to patients and medical professionals
- Maintain confidentiality
