Medical Records Specialist

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Job Type

Full-time

Description

SUMMARY:

The Medical Records Specialist provides support in handling, scanning, indexing and releasing medical records as required on a daily basis. In addition to document management this position provides coverage on the switchboard and mail courier services.

Position Requirements

Maintain confidentiality of private health information

• Keep patient information private and secure
• Screen callers prior to disclosing private health information
• Verify signatures prior to disclosing private health information
• Verify accuracy of outgoing fax numbers prior to releasing private health information
  
  

Prep, scan, and index documents electronically meeting required hourly quotas

• Prep day forward documents making sure no staples or paper clips have been left in the batches to scan.
• Count pages prior to scanning and confirm numbers to total scanned
• Indexing documents from batches according to filing schematic.
• Multiple documents on any single Medical Record Number (MRN) should be indexed at 350 documents per hour.
• Documents for multiple MRNs should be indexed at 250 documents per hour
• Fax Sign documents should be tasked to the provider within 24 business hours from receipt
• Fax file documents should be filed in the medical record within 24 to 48 business hours from receipt
• All scanned documents should be filed in the medical record within 48 business hours from receipt
• All First Health FTP digital documents should be filed in the medical record within 48 business hours from receipt
• Electronic referral process – any tasked received prior to 4PM should be tasked to the referring providers task team same day
  
  

Release of Information

• Urgent request – patient or emergencies should be handled same day
• Routine, pre-bills and all other request should be handled within 3 to 5 business days
• Authorization should be verified prior to releasing private health information
• Federal and State guidelines should be followed prior to releasing any information
• Collect money from walk in request
• Prebill any request not paid in advance
• Answer incoming calls from patients inquiring about obtaining medical records
• Follow up with any correspondence via email or regular mail regarding medical records request.
  
  

Switchboard

• All incoming calls should be answered within three rings
• All calls should be answered professionally and courteously routing to the correct person initially
• Assist in emergency situations as needed by contacting authorities and using paging system
• Process any outside correspondence
• Deposit any available monies retrieved for Release of Information
  
  

Requirements

PREFERRED QUALIFICATIONS:

• High school diploma or equivalent
• One to two years’ experience with business-related computer applications
• Past knowledge of Electronic Medical Records (EMR) and familiarity of EMR filing schematic
• Knowledge of federal and state regulations on Release of Information
• Ability to deal effectively with the public
• Excellent telephone and communication skills
• Attention to detail and accuracy
• Ability to effectively work in situations of high to moderate stress and meet routine requirements of service standards on a daily basis
• Ability to type 60 wpm
• Ability to work on multiple tasks simultaneously changing from one task to the next with no decrease in productivity
  
  

Personal Characteristics

• Customer service driven
• Strong interpersonal skills
• High Integrity
• Honest
• Mature
• Ability to establish credibility
• Resourceful and well organized
• Independent