Description:
SUMMARY
The Secretary I perform clerical tasks ensuring a smooth and efficient department flow. They may perform some or all of the categories of tasks contained in this position description. They provide support to a department or to the primary secretary assigned to a physician.
ORGANIZATIONAL RELATIONSHIPS
Accountable to Department Manager
POSITION REQUIREMENTS
Answer telephones/Process faxesPromptly answer the telephones using approved scriptingProvide assistance to patientsTask all clinical questions to physicians or clinical staff per clinic policyUtilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requestsReturn all phone calls within one business day; urgent calls immediatelyProvide accurate messages to all staff and task physicians with referring physician requestsProcess incoming faxes and send out faxes as needed daily
and/or
Register New Patients and Schedule AppointmentsEnter or verify demographic and insurance informationUse ihealth task to register patient if info is received from patient portalProcess incoming referrals based on clinic and department policy Assess whether a referral from the primary is necessary based on patient insuranceAssure the patient's insurance has a contracted insurance carrierSchedule the appointmentProvide the patient directions and any needed information to prepare them for the appointmentSend note to the patient and referring physician for patients who don't show upMake note in patients chart for patients who cancel their appointments
and/or
Complete Pre-certificationsAccurately complete the benefit formContact the insurance carrier on-line or by phoneTask the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk and hear.
Requirements:
PREFERRED QUALIFICATIONS
Associates degree in medical office administration or technologyTwo years experience in a medical settingExperience with ICD- 10 and CPT-4 codingExperience with Microsoft Office Suite
PERSONAL CHARACTERISTICS
Strong interpersonal abilitiesWell organizedMaintains confidentialityService orientationAbility to relate sensitively to patients
