Clerk Customer Service Specialist

Location: 315 Court Street; Clearwater, FL 33756

Schedule: Monday - Friday, 8 am - 5 pm

Are you passionate about serving and assisting others? Are you known for your meticulous attention to detail? Do you thrive in diverse interpersonal interactions? If you answered yes to these questions, we invite you to continue reading and apply for our Fiscal Records Specialist position with the Pinellas County Clerk of the Circuit Court and Comptroller.

This is specialized clerical work providing extensive customer service, cash handling, computer processing and detailed clerical work in the Probate Court Records section.

What Would You Have To Do?

• Greets and assists customers at the front counter with Probate related questions.
• Performs off-counter duties, including working at the mental health desk on a rotational basis.
• Processes new cases and filings using Task Manager in Odyssey as well as Intellidact, or any other computer program utilized by our office.
• Follows Clerk's Accounting Cash Control procedures in all money handling.
• Communicates diplomatically with co-workers, the public, the legal community, and the court.
• Scans documents.
• Performs phone bank duties.
• Assists customers with public view computers and/or microfilm reader in lobby area.
• Works closely with sectional leadership and management team to meet the goals of the office.
• Completes copy and/or email requests.
• Assists in the training of employees within the section.
• Completes additional tasks and/or assignments as needed.
• Working sectional reports to compile statistics for the department and closely with leadership to meet the goals of the office.
• Performs related work as assigned, or required.
  
  

What Do You Need To Have?

• 2 years of experience in cashiering or accounting and practical skills in the use of computer equipment; or
• Associate’s or higher level degree; or
• An equivalent combination of education, training, and/or experience.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
  
  

Highly Desirable

• Knowledge of the Florida Statutes, Rules of Court and regulations pertinent to Probate.
• Knowledge of the principles of cashiering, governmental accounting and record keeping procedures pertinent to Probate.
  
  

Knowledge, Skills And Abilities

• Knowledge of automated office equipment, practices and procedures.
• Knowledge of legal terminology, grammar, spelling, math and bookkeeping methods.
• Skilled in the application of quality customer service.
• Skilled in the operation of automated office equipment.
• Ability to make and apply decisions in accordance with laws, regulations and procedures.
• Ability to analyze accounts, perform computations and prepare related documents.
• Ability to understand and follow oral and written instructions and to express oneself clearly and concisely, orally and in writing.
• Ability to type with reasonable speed and accuracy.
  
  

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!
  
  

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Clerk Customer Service Specialist, C16