What are the responsibilities and job description for the Visitor Services and Outreach Manager position at Pinellas County Clerk of the Circuit Court and Comptroller?
Are you passionate about creating welcoming experiences, building community connections, and bringing parks to life through outreach and amazing customer service? The Parks and Conservation Resources Department is looking for a dynamic Visitor Services & Outreach Manager to lead our customer service efforts, manage special events, grow our volunteer program, and develop engaging outreach initiatives. This role is perfect for a creative and community-focused professional who thrives on connecting people with outdoor spaces, recreation opportunities, and meaningful experiences. If you have a talent for public engagement, special event management, and program development—while keeping an eye on the bottom-line and seeking operational success—we want to hear from you!
This Section Manager 2 (Visitor Services and Outreach Manager) position is located at: Extension Services, 12520 Ulmerton Road, Largo, FL 33774
What Will You Do?
Experience: Progressively responsible technical, professional, and administrative functions in public or business administration, project management, program planning, or a related field that includes formal supervisory training, one (1) year of team leadership, or one (1) year of supervisory experience.
Degree: Public or Business Administration, Parks and Recreation, or a related field.
Benefits
When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:
Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.
https://pinellas.gov/class-specification/section-manager-2/
This Section Manager 2 (Visitor Services and Outreach Manager) position is located at: Extension Services, 12520 Ulmerton Road, Largo, FL 33774
What Will You Do?
- Lead visitor services operations to ensure a welcoming and responsive experience for all park guests.
- Oversee the implementation, management, and maintenance of the department’s registration and facility reservation software and procedures.
- Develop and implement innovative outreach programs to increase public education, awareness, and participation in department activities and offerings.
- Oversee the department’s volunteer program, providing guidance on recruitment, training, and recognition to ensure a meaningful and effective volunteer experience.
- Provide management oversight for special events held at department managed sites and facilities.
- Manage program budget development, tracking expenditures, and optimizing resources for outreach and events.
- Serve as the primary liaison for community groups, local organizations, and stakeholders.
- Train and support customer service and call center staff in best practices and visitor engagement strategies.
- Gather and analyze visitor feedback to improve services and enhance user experiences.
- Represent the department at public meetings, events, and outreach activities.
- Oversee marketing and communication efforts to promote park programs and initiatives.
Experience: Progressively responsible technical, professional, and administrative functions in public or business administration, project management, program planning, or a related field that includes formal supervisory training, one (1) year of team leadership, or one (1) year of supervisory experience.
Degree: Public or Business Administration, Parks and Recreation, or a related field.
- 7 years of experience as described above.
- Associate’s degree and 5 years of experience as described above.
- Bachelor’s degree and three (3) years of experience as described above.
- Master’s degree and 1 year of experience as described above.
- An equivalent combination of education, training, and/or experience.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Strong interpersonal and communication skills with a passion for public engagement.
- Experience in visitor services, customer experience, community outreach, or volunteer management.
- Background in budget development, and program coordination.
- Ability to manage multiple projects and interact with diverse community members.
- Knowledge of parks, recreation, or tourism industries is a plus.
Benefits
When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:
- Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
- Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
- Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
- Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
- Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
- To learn more, see What We Offer
Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.
https://pinellas.gov/class-specification/section-manager-2/
