Training Supervisor

Training Supervisor

Classification Title: Project Coordinator Administrative, E22

Location: 14 S. Ft. Harrison Ave., Clearwater, FL 33756

Schedule:  Monday – Friday; 8:00 AM - 5:00 PM

Performs professional project administrative and leader work by creating, implementing, and managing a hands on, instructional, and demonstration training program that coordinates with the expectations of policies, procedures, customer information system, and utilities customer portal to support major utilities department, integration of new systems and software, or other related projects and programs; w ork and coordinate efforts with other sections to lead training requirements for staff to test, validate their knowledge, and skills progress to learn the material and put into practice; coordinate and monitor training assignments to ensure requirements are met and assignments are completed on time/schedule; plan and implement a training project that integrates with the operations/system related to activities and processes for the Business & Customer Services Division and other Utilities Divisions; define training requirements and operating plans taking a lead role in administrative and implementation support to senior staff; develop and establish best practices for other sections and departments to create training process improvements; supervise employees regularly or intermittent basis; monitor progress on subject matter assignments, training projects, and operations with established requirements and schedules; provide leadership with p erformance metrics and tracking of team progress in learning the material and putting into practice.

Our Benefits Rank #1

• Health, vision, prescription, dental, life insurance, and a flexible spending account (FSA) option. Click here for more benefits details.  

• 9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year)
• Florida Retirement System   , Employees contribute 3% and  the county contributes 6.3%  for regular status employees enrolled in the FRS Pension Plan.
• See contribution breakdown on FRS.
• 457 Deferred Compensation Plan
• Tuition Reimbursement

 Essential Job Functions

• Plans and implements training projects/programs and reports on the  finances, budget, resources, and integration necessary for staff to learn the organization’s operations/systems to accomplish assigned missions that may also involve responsibility for highly technical matters;
• Integrates administrative improvements by supporting operations, finance, budget, and other processes;
• Defines training requirements and operating plans taking a lead role in administrative support to senior management;
• Researches and gathers required data to evaluate objectives, goals, and scope of projects and specifications for training purposes;
• Coordinates and manages training assignments and projects as assigned including the planning and operations phases that may include design, development, testing, implementation, and production;
• Estimates time frames, quality, identifies sources, and quantity of resources required to successfully implement training assignments, projects, and activities;
• Oversees training projects and creates reports for upper management;
• Ensures training expectations progress on schedule and addresses any delays resolving problems in a timely manner;
• Evaluates and inspects staff progress on assigned subject matter area of responsibility, monitors progress, and reports to senior management;
• Analyzes results, monitors progress, evaluates changes, and negotiates change management implementation;
• Develops and establishes appropriate communications and manages a proactive approach to information dissemination to all levels of County employees;
• Leads or participates in cross functional training project teams;
• Monitors and evaluates the planning activities and status of a training implementation to ensure that the department is following the direction established during strategic planning;
• May supervise employees on a regular or intermittent basis; 
• Performs other related job duties as assigned.

  Position Specific Requirements

• Eight (8) years of technical and professional level experience in the assigned subject matter area of responsibility that includes one (1) year of supervision or supervisory training; or
• A Bachelor’s degree in project management, business, finance, public administration, planning, information technology, or a related field and four (4) years of experience as described above; or
• A Master’s degree and two (2) years of experience as described above; or
• An equivalent combination of education, training, and/or experience.  
• Certification in assigned subject matter area of responsibility and/or project management.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Highly Desirable  

• Experience in SAP S4 HANA (Customer Information Software)
• Microsoft Applications experience
• Openscape Desktop Client. (ACD Phone System)
• Enable Now (Training Platform)
• Utilities/Call Center experience
• Quality Assurance experience
• Communication Skills

  Knowledge, Skills, and Abilities  

• Knowledge of methods and techniques of employee training; principles of course development and skill in designing training programs to meet needs of department employees or other target audiences.
• Knowledge of public, general administration principles and practices;
  
• Knowledge of budget, finance, and project management systems;
• Knowledge of automated project management documentation, tracking, and control processes;
• Knowledge of principles and procedures of public administration and project management;
• Ability to organize and conduct training programs and evaluate program results.
• Ability to develop visual aids and other instructional materials to meet specific training needs.
• Skill in interpersonal skills, communications, team building, facilitation, networking, and negotiations;
• Ability to coordinate, lead, and supervise work completed or performed by others;
• Ability to apply computer applications and software;
• Ability to coordinate and resolve issues arising during the course of project delays in business, operations or construction activities;
• Ability to facilitate management level teams and bring the teams to consensus;
• Ability to manage and organize major projects and programs;
• Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports, etc.;

Physical/Mental Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Additionally, the following physical abilities are required: 

• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Conditions

• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
  
  
  

This position has supplemental questions. If unable to complete all questions, you may save your answers as a draft during the application process and return at any time prior to the closing date. Please note that the application is complete upon final submission.

Salary : $12 - $140