What are the responsibilities and job description for the Information Technologist - Application Support/SQL Server/Power BI position at Pinellas County Sheriff's Office (FL)?
The Pinellas County Sheriff's Office is looking to fill the role of Information Technologist - Application Support/SQL Server/Power BI.
This position is scheduled Monday-Friday, daytime hours.
Under the general direction of the Information Technologist Manager, members are expected to
identify and resolve intermediate technology-based work problems of a nature that employees
are unable to solve or overcome. Types of issues resolved include: Database Administration,
Application Design and Development, Quality Assurance, Incident Management, Financial
Management, Project Management, Document Management, Service Management, Production
Application Services, and/or Middleware Management
Specific duties are based on assignment. Work is reviewed through observation and results
obtained.
Requires scheduled on-call availability.
SUPERVISES OTHERS: No
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Resolves escalated service desk tickets and customer reported problems
-Troubleshoots and returns technology to service within discipline
- Manages and performs personal daily activities and multiple intermediate-level projects
under the discipline of defined business processes
- Identifies and analyzes intermediate-level problems; distinguishes between relevant and
irrelevant information to make logical decisions; provides solutions to problems
- Designs and implements technology within the discipline
- Recommends and implements changes to improve operational efficiencies
- Works with peers and customers to achieve long-term solutions for a variety of agency
technology needs
- Plans daily work and participates in ongoing technical projects
- Regular and reliable attendance is required as an essential function of the position
- This position is considered essential and, in the event of an emergency or natural disaster,
will be required to report to work
- Participates in Sheriff’s Office recruitment and community relations activities as directed
- This list is not intended to be all-inclusive, and you may not be responsible for every item
listed. The employer reserves the right to assign additional functions and responsibilities
as necessary- Graduation from an accredited college or university with a Bachelor’s Degree in
Information Technology, Computer Science, Computer Technology, or related field
- Three (3) years related experience in information technology specific to the assigned
discipline (i.e. application development, database administration, etc.) that includes
customer service
- Or equivalent combination of education and experience
- Additional qualifications as identified by the assignment
- Must possess a valid Florida driver’s license
- Consideration for this position requires a credit check- Knowledge of standard office practices, procedures, policies, personal computers,
operating systems and related software applications
- Skilled in managing personal daily activities and small to medium sized projects for self
and others
- Skilled in use and application of reference materials to research and solve problems
- Skilled in the application of theory in resolving problems
- Skilled in applying new technologies, soft skills and procedures
- Ability to mentor teammates, lead teams, and facilitate groups to achieve success with
others
- Ability to prepare and deliver effective presentations at various levels
- Ability to use diplomacy in dealing with difficult customers and delivery of services
- Ability to facilitate and foster open communication and cooperation within the
organization and with customers groups in a team environment
- Ability to communicate effectively, both orally and in writing, with peers and others
- Ability to communicate with tact, patience and courtesy at all levels of the organization
- Ability to assist personnel with training of new technologies
- Ability to establish and maintain effective work relationships, both inside and outside of
the division
- Ability to self-develop relevant job-related skill(s) for current role and partner with
management on training plans and career path opportunities
- Ability to understand and follow specific instructions, priorities, policies and procedures
- Ability to identify, to take ownership of, and to troubleshoot and solve problems
- Ability to perform all functions of the job classification without posing a direct threat to
the health or safety of other individuals in the workplaceThe physical abilities listed below are estimates of time spent during a typical work day to
perform essential functions and responsibilities. Members in this position may be required to:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Drive up to 1 hour per day
- Walk up to 1 hour per day
- Occasionally lift up to 25 lbs.
- Occasionally bend, squat, reach, kneel and twist
This position is scheduled Monday-Friday, daytime hours.
Under the general direction of the Information Technologist Manager, members are expected to
identify and resolve intermediate technology-based work problems of a nature that employees
are unable to solve or overcome. Types of issues resolved include: Database Administration,
Application Design and Development, Quality Assurance, Incident Management, Financial
Management, Project Management, Document Management, Service Management, Production
Application Services, and/or Middleware Management
Specific duties are based on assignment. Work is reviewed through observation and results
obtained.
Requires scheduled on-call availability.
SUPERVISES OTHERS: No
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Resolves escalated service desk tickets and customer reported problems
-Troubleshoots and returns technology to service within discipline
- Manages and performs personal daily activities and multiple intermediate-level projects
under the discipline of defined business processes
- Identifies and analyzes intermediate-level problems; distinguishes between relevant and
irrelevant information to make logical decisions; provides solutions to problems
- Designs and implements technology within the discipline
- Recommends and implements changes to improve operational efficiencies
- Works with peers and customers to achieve long-term solutions for a variety of agency
technology needs
- Plans daily work and participates in ongoing technical projects
- Regular and reliable attendance is required as an essential function of the position
- This position is considered essential and, in the event of an emergency or natural disaster,
will be required to report to work
- Participates in Sheriff’s Office recruitment and community relations activities as directed
- This list is not intended to be all-inclusive, and you may not be responsible for every item
listed. The employer reserves the right to assign additional functions and responsibilities
as necessary- Graduation from an accredited college or university with a Bachelor’s Degree in
Information Technology, Computer Science, Computer Technology, or related field
- Three (3) years related experience in information technology specific to the assigned
discipline (i.e. application development, database administration, etc.) that includes
customer service
- Or equivalent combination of education and experience
- Additional qualifications as identified by the assignment
- Must possess a valid Florida driver’s license
- Consideration for this position requires a credit check- Knowledge of standard office practices, procedures, policies, personal computers,
operating systems and related software applications
- Skilled in managing personal daily activities and small to medium sized projects for self
and others
- Skilled in use and application of reference materials to research and solve problems
- Skilled in the application of theory in resolving problems
- Skilled in applying new technologies, soft skills and procedures
- Ability to mentor teammates, lead teams, and facilitate groups to achieve success with
others
- Ability to prepare and deliver effective presentations at various levels
- Ability to use diplomacy in dealing with difficult customers and delivery of services
- Ability to facilitate and foster open communication and cooperation within the
organization and with customers groups in a team environment
- Ability to communicate effectively, both orally and in writing, with peers and others
- Ability to communicate with tact, patience and courtesy at all levels of the organization
- Ability to assist personnel with training of new technologies
- Ability to establish and maintain effective work relationships, both inside and outside of
the division
- Ability to self-develop relevant job-related skill(s) for current role and partner with
management on training plans and career path opportunities
- Ability to understand and follow specific instructions, priorities, policies and procedures
- Ability to identify, to take ownership of, and to troubleshoot and solve problems
- Ability to perform all functions of the job classification without posing a direct threat to
the health or safety of other individuals in the workplaceThe physical abilities listed below are estimates of time spent during a typical work day to
perform essential functions and responsibilities. Members in this position may be required to:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Drive up to 1 hour per day
- Walk up to 1 hour per day
- Occasionally lift up to 25 lbs.
- Occasionally bend, squat, reach, kneel and twist
Salary : $72,956 - $105,786
