Front Desk Clerk

Front Desk Clerk

Classification Title: Office Specialist 1, C13

Location: 1663 Gulf to Bay Blvd, Clearwater, FL 33775

The Pinellas County Tax Collector is looking for outstanding service-minded individuals to help us pursue our vision of Customer-Focused Excellence.

This is specialized customer service work of moderate difficulty that requires heavy public contact within the various departments and divisions under the Tax Collector.

An employee in this class reviews a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies’ rules and regulations.

Work involves customer service duties and the variety of work differs depending on the area of assignment.

An employee in this class is responsible for evaluating situations and inquiries in order to provide the most useful and appropriate information; explaining in general terms the procedures and functions of the PCTC and other governmental agencies; helping and assisting others and taking appropriate action or making proper referrals based upon this knowledge. Emphasis is placed upon exhibiting extreme tact and courtesy in handling customers and judgment is required in making frequent decisions.

Decisions concerning departures from standard situations, practices and procedures may be referred to others for action. Instructions regarding work assignments, priorities and the application of office policies and procedures are generally provided by more senior staff; however, an employee in this class is expected to perform routine and standard everyday work assignments with basic guidance, exercising initiative and judgment based upon experience.

Essential Job Functions

• Greeting customers and routing to the correct categories for TCO services.
• Conducts full citizen/non-citizen applicant and document screening, by analyzing and verifying legal documents, prior to processing and/or issuance of any documents or information, per Federal regulations.
• Provides information, assistance and services to the general public, employees, and others in person, by telephone, or by other forms of communication.
• Assists in the dissemination of information concerning the programs and services of various TCO agencies.
• Operates computer equipment in providing information, resolving routine problems and complaints.
• Performs vendor assistance and routine clerical and filing duties.
• Compiles, sorts, tabulates and summarizes data from customers, computer data, files and other sources.
• Maintains records and office files.
• Receives and maintains materials, records and supplies and assists in checking materials against invoices or orders.
• Issues materials, assembles, packs and transports or arranges information.
• Picks up, delivers or receives and disseminates mail and other information.
• May operate office equipment, document printing devices and other special equipment.
• Keeps appointment calendars, schedules appointments, researches and assembles information for others.
• May relieve or fill in for other employees.
• Assists and provides routine support on inquiries from others for assistance, services, and resolution to problems.
• Assists higher level staff in performance of a wide range of activities.
• Participates fully as a member of the Tax Collector’s Intranet community; SharePoint, Outlook, Word, and Excel. Utilizes other agency’s websites, including but not limited to Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library.
• Performs related work as required.

Position Specific Requirements

• Two (2) years of office support experience dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment; or
• An Associate’s degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above; or
• An equivalent combination of education, training, and/or experience.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Knowledge, Skills, and Abilities

• Knowledge of business English, spelling and arithmetic.
• Knowledge of standard office practices, procedures and equipment.
• Knowledge of the principles and practices of cashier functions
• Moderate knowledge of Microsoft Word, Excel, Outlook, Internet and Intranet access routines.
• Skill in typing accurately at a reasonable rate of speed and entering data accurately.
• Ability to interact and communicate appropriately with the public face-to-face, by phone, or by email in an efficient, effective and courteous manner.
• Ability to review and understand complex legal information and documents.
• Ability to independently and accurately make appropriate decisions in accordance with laws, ordinances, rules, regulations, policies, and procedures.
• Ability to communicate verbally and in writing in a clear, effective, and courteous manner.
• Ability to make mathematical computations with speed and accuracy.

Physical/Mental Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Conditions

• Work is performed in a relatively safe, secure, and stable work environment.

Job Type: Full-time

Pay: $18.00 - $23.43 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $23