What are the responsibilities and job description for the Customer Success Manager position at Ping Identity Career Center?
About Ping Identity:
At Ping Identity, we're changing the way people think about enterprise security technology. With our creative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.
We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
We're headquartered in Denver, Colorado, and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.
As a Customer Success Manager, you will work with clients to ensure that they are successful with Ping solutions. You will report to the Manager, of Customer Success Management for your region and be part of our Customer Care organization. You will work with our Professional Services and Technical Support Teams to ensure a client's journey from purchase to production is smooth and well managed. You will also monitor a client's ongoing health and establish a cadence for client interactions that ensure each customer is optimized on their existing deployed solutions.
You Will:
- Manage ongoing customer needs effectively to promote high customer retention and loyalty
- Engage with multiple customer stakeholders to identify, define, track and measure the overall impact of Ping solutions to the organization. This includes partnering with the Sales teams to deliver Executive Business Reviews to the customer.
- Advocate customer needs/issues cross-departmentally
- Develop, prepare, and nurture customers for advocacy.
- Develop and deliver "success plans" to key customers identifying stakeholders, milestones, metrics, and risks.
- Demonstrate advanced insights and understanding of customers' business/industry.
- Occasionally travel to customer sites or events (only when safe to do so).
