What are the responsibilities and job description for the Program Manager, Executive Engagement position at Ping Identity Career Center?
About Ping Identity:
At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.
We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.
Our Customer Success organization is seeking an experienced Executive Engagement leader to ensure that Ping is engaging executives in our customer accounts and providing strategic, high-impact interactions on a consistent basis and to help the Customer Success team members improve their executive presence.
You Will:
- Report to the Vice President of Customer Success and partner closely with Customer Success leadership
- Manage an Executive Sponsorship and Outreach Program for our top accounts globally
- Develop and roll out a new framework around executive engagement
- Support content curation and agenda building for Ping meetings with different executive personas
- Build and present metrics to manage Ping's engagement with customer executives
- Hold Ping leadership accountable to their participation in the program
- Provide informed executive sponsor assignment recommendations that will best support the strategic engagement within the sponsored account
- Report common discussion themes from customer executive meetings to Ping collaborators
- Assist Customer Success (CS) team with Executive Business Review process and templates, and serve as resource in preparation and coaching the CS team
- Drive cross-functional collaboration with Sales, Product, and Marketing Leadership to enhance our customer relationships
- Support and mentor Customer Success Managers (CSMs) in delivering value presentations to customers
