What are the responsibilities and job description for the IT Support Specialist position at PingWind?
Location: Ft. Jackson, Columbia SC
Required Clearance: Unclassified
Certifications: Any ONE CompTIA certification: A , Network , Security or higher is acceptable
Required Education: High School
Required Experience: Minimum three (3) years of Helpdesk/IT experience
Position Description:
PingWind is seeking an IT support specialist to work on a non-personal services contract to support the Fort Jackson Directorate of Human Resources (DHR) Soldier for Life - Transition Assistance Program (SFL-TAP) at Fort Jackson, Columbia SC. Hired individual’s work involves the planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and / or management of networked systems used for the transmission of information in voice, data, and / or video formats.
Primary Responsibilities:
• Analyze and define network requirements
• Define and maintain office network architecture and infrastructure
• Analyze network workload/access by running internet speed tests
• Diagnose and resolve network problems
• Ensure all SFL center computer systems stay on the network and in compliance with Army/base requirements
• Install, test, maintain, and upgrade network operating system software
• Work with base communications center to get office computers fixed and loaded with approved software
• Ensure the rigorous application of information security / information assurance policies, principles, and practices in the delivery of network services
• Provide assistance to soldiers/staff, troubleshoots all problems, and provide support to the customer with minimal disruption to normal business activities. First responder and chief point of contact for all submitted IT work orders.
• Reports weekly workload reports and work order status to the contracting officer representative
• Serve as the Workstation Administrator (WA) for the SFL-TAP Information Technology Systems
Required Qualifications:
• An IAT level I certification
• Minimum three (3) years of Helpdesk/IT experience
• Must have excellent written and verbal skills
• Must have excellent customer service skills
Desired Skills:
• Microsoft Certifications
• Audio Visual Projector experience
• WIFI troubleshooting experience
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com
Our benefits include:
Paid Federal Holidays
Robust Health & Dental Insurance Options
401k with matching
Paid vacation and sick leave
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Employee Assistance Program through Sun Life Financial EAP Guidance Resources
Veterans are encouraged to apply
PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.
