Junior Desktop Support Technician

Location: Tampa, Florida

Required Clearance: TS-SCI

Certifications: DoD 8140 or DoD 8570 Certification (i.e. Security )

Required Experience: Three 3 years’ experience. All experience must be IT related, but preference is to those skills in the field you are applying for. Experience can be substituted for some/all of the education requirement.

Position Description:

PingWind/Exeter is looking for qualified candidates to be a Desktop Support Technician. Qualified applicants must be a team player ready to provide onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals. Successful hires will provide end-user IT system and software maintenance for the USCENTCOM COOP. All work is in support of USCENTCOM in Tampa FL.

Primary Responsibilities:

Typical Responsibilities/Tasks:

• Coordinates and manages Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades
• Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR])
• Processes end of life, defective, and/or damaged equipment through the approved military reclamation system
• Develops procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks
• As needed, may provide CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks
• Based on operational tempo 24/7 and holiday support may be required
• Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives
• Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs
• Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance
• Document integration processes, including configuration settings, and troubleshooting procedures
• Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns
• Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate
• Participate in meetings and workshops to share knowledge and best practices related to systems integration
• Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
• Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise
  
  
  

Required Qualifications

• Work within Window, Linux, and/or virtual environment
• TS-SCI
• Bachelor’s degree in information systems, computer science, computer engineering, or another related field. Experience can be used in lieu of education requirement
• Three 3 years’ experience. All experience must be IT related, but preference is to those skills in the field you are applying for. Experience can be substituted for some/all of the education requirement
• DoD 8140 or DoD 8570 Certification (i.e. Security )
  
  
  

Travel Requirements

• Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations
  
  
  

Desired Qualifications

• Prior CENTCOM experience a plus
• Microsoft certifications
• ITIL 4 Foundation Certification
  
  
  

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com

Our benefits include:

Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.