Senior IT Service Specialist

At Pinion, we are a firm of change-makers and risk-takers. Our mission is to have an impact and make a difference in the lives of our people, clients, and the world we live in. The Firm Technology Group provides internal IT support through configuration and maintenance of all computer equipment and software, as well as the Help Desk. We are committed to meeting the needs of our firm and its staff while providing personal, empathetic service in every interaction.

We currently have an opportunity for a full-time Senior IT Service Specialist. If you are passionate about technology and helping others to utilize it more effectively, this is an excellent opportunity to hone your skills in an environment where you will be surrounded by other seasoned IT professionals.

This role is on-site from one of our offices in Helena, MT, Loveland, CO, or Salina, KS. Ideal candidate would be available to work 8am - 5pm CST.

The Senior IT Service Specialist should expect to:

As Senior IT Service Specialist, you will field incoming helpdesk requests from end users via telephone and the firm’s ticketing system. We provide our internal clients with top-notch customer service, so you will prioritize timely response and resolution. Your ability to troubleshoot issues will help identify trends and create new solutions that enhance the firm. Your ability to use logic, knowledge, and research will help solve complex software, system, and network problems. As you join us, you will see how your actions will truly have a positive impact on employees, their productivity, and ultimately the bottom line.

What you will need for this position:

• 3 years of experience supporting Enterprise-level technology and technical solutions with complex business requirements
• Experience working with Microsoft Office products, including Azure
• Demonstrated ability to build and manage professional relationships
• Excellent communication skills and the ability to communicate in a manner that is compatible with the individual you are working with
• Strong troubleshooting skills, identifying trends and root issues
• Ability to diagnose recurring issues and provide proactive solutions and recommendations to improve performance and staff satisfaction
• Cognitive abilities, interpersonal skills, self-management, and organization skills
• Attention to detail, to document comprehensive inquiries, complaints, comments, and actions taken in a timely manner
• A belief that flexibility is key, and continuous learning and improvement are vital to the success
• Able to operate independently, with minimal supervision
• Willingness to work some evenings and weekends when they may be required based on project timelines
• Ability to travel infrequently for activities such as office site visits, training, or outreach activities
  
  

Bonus:

• Experience serving an accounting firm
• Experience working with CCH Engagement and Axcess Tax
  
  

What’s in it for you:

• A people-centered culture, with fun included among our core firm values
• Opportunity to work with an IT team with an immense amount of experience and knowledge
• A robust training and development program designed to help you discover your distinct abilities and use them to grow yourself and the firm
• Pinion offers a competitive compensation and benefits package, including health, dental, vision, life and disability insurance, 401k, profit sharing, paid holidays, and paid leave.
  
  

Compensation: In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000-$85,000/year.

Colorado Residents: In any materials you submit, you will not be penalized for redacting or removing age-identifying information such as age, date of birth, or dates of school attendance or graduation. For intern applicants, we will need the date you anticipate being available to work full-time in order to be considered for a future full-time conversion offer.

EEO: Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Attest services are provided by KCoe Isom, LLP, a licensed CPA firm.

Application Deadline

4/11/2025