Tour Guide - Branson

SUMMARY

Tour Guide position in a dynamic tourist environment focused on guest satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the guest while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.

RESPONSIBILITES

• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Inspects and cleans vehicle daily
  • Reads and follows manifest to insure tour type and accuracy.
  • Presents relevant core information on all tours
    • Local history, geology, USFS, plants and animals
• Learns and experiences the seasonal operations of the Guide position and business
• Reviews/Refreshes knowledge from training and pursues ongoing learning and education
• Professional and effective communication across departments to insure maximum tour efficiency.
• Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
• Maintains a good attendance record.
• Respects and follows company policies and procedures
• Takes constructive feedback in a respectful manner and applies it

• Defensive driving skills and a drivers license clear of major moving violations.
• Effective communication skills: energetic, outgoing, entertaining speaker.
• Team player that is self-motivated and takes initiative.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Good judgment and problem-solving skills.
• Is courteous to all users of the roads and land we operate on.

ESSENTIAL PHYSICAL REQUIREMENTS (for all levels)

• Consistently and carefully inspects, operates, and cleans their Jeeps repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level, bending from the waist.
• Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
• Able to work up to 11 hours/day (tour time and jeep preparation/washing).
• Assists customers in and out of the jeep or vehicle.
• Occasional bouncing up and down in the drivers seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
• Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
• May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
• Maintain efficient, daily contact and adequate radio communication with the customer service staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.