What are the responsibilities and job description for the Tour Experience Coordinator position at Pink Adventure Tours?
Immerse Yourself in the Grand Canyon
Pink Adventure Tours is seeking a Customer Adventure Specialist to join our team. As a key member of our customer service department, you will play a vital role in ensuring our guests have an unforgettable experience at the Grand Canyon.
**Job Description:**
As a Customer Adventure Specialist, you will be responsible for providing exceptional customer service, selling tour options, and processing payments. You will work closely with our guide and service center teams to ensure a seamless tour experience. Your duties will include:
**Requirements & Qualifications:**
To be successful in this role, you must possess excellent communication skills, be detail-oriented, and have prior customer service and sales experience. You should also be comfortable working in a fast-paced environment and have basic computer skills (MS Windows, Outlook, Word, and Excel).
**Benefits:**
We offer a competitive compensation package, company housing available for rent, and opportunities for professional growth and development.
Pink Adventure Tours is seeking a Customer Adventure Specialist to join our team. As a key member of our customer service department, you will play a vital role in ensuring our guests have an unforgettable experience at the Grand Canyon.
**Job Description:**
As a Customer Adventure Specialist, you will be responsible for providing exceptional customer service, selling tour options, and processing payments. You will work closely with our guide and service center teams to ensure a seamless tour experience. Your duties will include:
- Selling tour adventures by explaining features, pricing, and availability.
- Accurately using booking software to schedule tours and process payments.
- Communicating cancellation policies and acquiring signatures for our waiver.
- Thoroughly and accurately entering reservations with customer information and notes.
- Verifying each check-in reservation for accuracy with payment type and source information.
- Assisting customers with questions and addressing concerns to ensure satisfaction.
- Contacting customers for late check-ins and rescheduling tours as necessary.
**Requirements & Qualifications:**
To be successful in this role, you must possess excellent communication skills, be detail-oriented, and have prior customer service and sales experience. You should also be comfortable working in a fast-paced environment and have basic computer skills (MS Windows, Outlook, Word, and Excel).
**Benefits:**
We offer a competitive compensation package, company housing available for rent, and opportunities for professional growth and development.
