3 CST FULLY REMOTE Service Industry Scheduling CSR

About Us: As the only ServiceTitan Certified Call Center, Pink Callers provides fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, powered by both human expertise and AI-driven efficiency, manage incoming calls and interactions so contractors can focus on their work.

Who You Are

Someone looking for a career, not a job. The ideal candidate must have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, ensure that jobs are ready for scheduling. The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. Plumbing/HVAC/Service industry experience is highly preferred!

Responsibilities include:

• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs
• Dispatch technicians to job sites in a timely and efficient manner
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records
• Process payments from customers and follow up on overdue accounts as necessary
• Assist in setting up and implementation of Client CRM
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• You must be a resident of the following below states
• Alabama
• Arkansas
• Florida
• Indiana
• Illinois
• Iowa
• Kansas
• Kentucky
• Louisiana
• Michigan
• Minnesota
• Mississippi
• Missouri
• Nebraska
• North Dakota
• South Dakota
• Oklahoma
• Tennessee
• Texas
• Wisconsin

TECH REQUIREMENTS:

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• High-Speed Internet with a wired ethernet connection and highspeed connection.

Compensation

$13 per hour

If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!

We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.

Requirements

• Work Hours: 40 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: None(1) years