What are the responsibilities and job description for the 4 EST ServiceTitan CSR Nights and Weekends F/T - REMOTE position at Pink Callers?
About Us:
As the premier ServiceTitan Certified Call Center, Pink Callers provides fractional remote customer service for HVAC, plumbing, and electrical contractors. Our customer service rockstars, powered by both human expertise and AI-driven efficiency, manage incoming calls and interactions so contractors can focus on their work. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.
Who You Are:
You are seeking to support your family on nights & weekends. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. You’re self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You’re receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!
Responsibilities
- Manage after-hours and weekend call center operations, including answering phones and scheduling service appointments.
- Dispatch technicians promptly and efficiently to job sites.
- Adjust technician schedules as needed to handle emergencies or last-minute changes.
- Serve as the main point of contact for customer inquiries, appointments, and concerns during nights, weekends, and holidays.
- Provide excellent customer service, resolving issues professionally and promptly.
- Maintain accurate systems for documents and client records.
Minimum Qualifications:
- Experience in scheduling or dispatching in ServiceTitan for 1 year(s)
- Experience in Plumbing, HVAC, or Electrical Services.
- Excellent time management, multitasking, and problem-solving skills.
- Strong attention to detail and communication skills.
- You must be a resident in one of the following states:
- Delaware
- Florida
- Georgia
- Indiana
- Kentucky
- Michigan
- New Hampshire
- North Carolina
- Ohio
- Pennsylvania
- Tennessee
- South Carolina
- Vermont
- Virginia
- West Virginia
TECH REQUIREMENTS:
- Windows/Mac Desktop or Windows/Mac Laptop with webcam & speakers and a second monitor.
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Supportable internet speeds and router dirctly accessible from your workspace
Position Details:
- Remote, full-time position.
- Schedule: Nights, weekends, and holidays (flexibility required).
Compensation
$13=$16 per hour DOE
If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
- Employment Type: Full-time
- Work Hours: 24 to 40 hours work
- Required Education: High school or equivalent
- Required Experience: None(1) years
Salary : $16
