What are the responsibilities and job description for the Front Desk Agent position at Pink Shell Beach Resort and Marina?
Overview
Pink Shell Resort are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to ensuring guest satisfaction.
Responsibilities
· Understands and has thorough knowledge of PMS system
· Checks guests in and out of the hotel
· Assist guest with special accommodations
· Ensures room holds are kept
· Communicates with other departments in regards to room needs and/or maintenance issues
· Delivers messages and packages to guest rooms
· Assist guest with faxing documents if needed
· Ensures all charges are properly posted
· Receives cash and credit cards from guests for payment
· Knows all room rates
· Provides direction of hotel facilities, rooms and local area attractions to guests
· Creates day packets for guests
· Reviews over AM and PM end of shift reports
· Answers phones as needed for guest inquires
· Issues parking passes to guests
· Performs all other duties as assigned
Skills
- Strong background in hospitality management or related fields such as resort or hotel operations.
- Proficiency in handling phone systems with excellent phone etiquette.
- Exceptional guest relations skills with a focus on providing outstanding customer service.
- Ability to perform night audit duties effectively when required.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not mandatory.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
Ability to Commute:
- Fort Myers Beach, FL 33931 (Required)
Work Location: In person
Salary : $18
