What are the responsibilities and job description for the Body Shop / Collision Center Estimator position at Pinkerton Chevrolet?
Pinkerton Chevrolet is looking for an Auto Body Estimator to join our winning team. This is an excellent opportunity to become part of the leader in collision repair and take your career to the next level. We're looking for someone who can WOW every customer, learn to accurately assess damaged vehicles, and work in cooperation with others to achieve common goals. Our promise is to keep delivering award winning service and value that our community has come to expect from our dealership.
THE POSITION: The Estimator is responsible for quoting repair costs to customer in a professional, timely manner while ensuring quality repairs.
Essential Duties & Responsibilities:
- Provide “Best in Class” Customer Service to all customers.
- Engage customers and other teammates in a professional manner at all times.
- Review workload and estimate schedule to continuously maximize efficiency.
- Prepare estimates for scheduled customers and non-drive estimates within 1 day of arrival.
- Maintain exceptional CSI and DRP scorecards above company standards.
- Complete a blueprint process for an accurate repair plan and work closely with the repair technician.
- Submit parts orders to the parts department utilizing CCC tasks accurately and timely.
- Maintain communication throughout the repair process with insurance representatives and customers.
- Maintain files daily and record accurate detailed documentation.
- Assist with quality control to assure all aspects of the repair has been completed.
- Prepare final billing prior to completed repairs.
- Close files daily to achieve weekly sales goals.
- Review Account Receivables and open repair orders weekly with management.
- Participate in continued education and training.
Qualifications
- Values – integrity, team player, drive
- Characteristics – results oriented, competitive, optimistic
- Effective communication - in person, over the phone, via email
- Ability to learn and follow service process
- Ability to learn and utilize service tools/software
- Organizational skills
- Time management skills
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Experience:
- Service Writers: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $45,000 - $70,000
