What are the responsibilities and job description for the Agent position at Pinkerton?

170 Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Job Summary :

Based on the assigned client' policies, this role will greet and control access of all incoming employees, visitors, and vendors into the building. The Agent monitors security systems, conducts internal and external patrols, de-escalates security-related situations, responds to emergencies, and creates incident reports. The work schedule is 4 PM to 10 PM EST, Monday-Friday.

Essential Functions :

Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide the client with concierge-level security at the company location and / or events;

Deescalate tense situations or individuals that may arise.

Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

Secure the client's property perimeter;

Review CCTV, manage access controls, and respond to alarms, as needed.

Maintain communication with the client regarding the status of emergencies;

Distribute / communicate updated tracking tool information to core stakeholders.

Provide daily reports to core stakeholders on activity.

Conduct quality investigations and complete investigative reports.

Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.

Transport the client to and from company location and / or events, if requested.

Identify and escalate equipment deficiencies / failures.

All other duties, as assigned.

Education, Experience, and Certifications :

High School Diploma or GED with law enforcement, military, and / or concierge-level security experience. NY State Armed Guard Card and CCW permit are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies :

Able to complete thorough and accurate investigations and reports.

Access control systems, CCTV, and alarm monitoring experience.

Strong problem resolution skills.

Able to interact effectively at all levels and across diverse cultures.

Solid verbal and written communication skills.

Computer knowledge; Microsoft Office.

Working Conditions :

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

Exposure to sensitive and confidential information.

Regular computer usage.

Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

Rapid and effective decision-making during unusual or emergency situations.

Frequent sitting, standing and / or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.

Ability to adjust focus between close and distance vision.

Travel, as required.

Salary & Benefits Information :

Rate of Pay : $40.00 / hour.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Employment Type : Full Time

Salary : $40

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