What are the responsibilities and job description for the Agent position at Pinkerton?
170 Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and/or events.
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and/or events.
- Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
High School Diploma or GED with 3 years of law enforcement, military, and/or security experience. An armed concealed LSBPSE license is required.
- Concierge-level customer service knowledge.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Effective verbal and written communication skills.
- Computer knowledge; Microsoft Office.
- Regular computer usage.
- Exposure to sensitive and confidential information.
- Occasional reaching and lifting of small objects and operating office equipment.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- Travel, as required.
