What are the responsibilities and job description for the DEPOSIT SERV REP 1 position at Pinnacle Bank/Bank of Colorado?
Description
GENERAL SUMMARY:
Researches and corrects non-post for DDA, SAV, SDB, and LAS applications. Coordinated the processing of on us return items, is responsible for processing the charge-back notices. Reviews Stop Payment Reports for suspect Stop Pays. Print Interest checks, review deposits made remotely by our business customers, place Reg. CC holds and misc. exception reports. Performs other job-related duties such as domestic collections items, research requests, DDA Consumer Product Exceptions, CIP review, TIN Uncertified, External Transfer review, Port maintenance, returned Visa Debit Cards and IOLTA reporting. All duties are performed on a rotated basis.
RESPONSIBILITIES AND DUTIES:
- Provide excellent customer service over the phone, via email and in person to both internal and external customers.
- Is responsible for locating and correcting DDA, SAV, SDB, LAS account numbers for all items that non-post and the reconcilement of the account.
- Is responsible for printing, reviewing for accuracy and mailing customer interest checks.
- Review of mobile deposits.
- Completes research requests for banks and helps resolve service issues for our customers. Requests received by 3:00 pm CST should be processed the same day.
- Process Domestic Collection Items.
- Other duties as assigned by management.
- Regular and reliable attendance.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Windows based programs preferred.
- Ability to provide good customer service and telephone courtesy.
- Ability to demonstrate accuracy and efficiency in a fast-paced environment.
- Ability to work under pressure meeting critical deadlines and have multitasking abilities.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent.
- Bank experience preferred.
- Balancing and Reconcilement experience preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to read computer screens and reports
Hearing: 75-100%
Must be able to communicate with customers and employees.
Standing/Walking: 50-74%
Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: 0-24%
Fingering/Grasping/Feeling: 75-100%
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
More Details
We are looking for someone who is detail-oriented, efficient, and able to thrive in a fast-paced environment. This is a Monday to Friday position with rotating shifts from 8 AM to 5 PM and 9 AM to 6 PM. Banking experience is highly recommended.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].
