What are the responsibilities and job description for the Teller/New Accounts position at Pinnacle Bank/Bank of Colorado?
Teller/New Accounts
Job Summary:
We are seeking a skilled Teller to provide quality service by assisting customers accurately and efficiently, and developing long-term customer relationships. The successful candidate will oversee the receiving and paying of money to bank customers, ensuring accurate record-keeping of deposits and withdrawals, negotiable instruments, and other bank transactions.
Responsibilities and Duties:
Knowledge, Skill, and Abilities:
Education and Experience:
Job Summary:
We are seeking a skilled Teller to provide quality service by assisting customers accurately and efficiently, and developing long-term customer relationships. The successful candidate will oversee the receiving and paying of money to bank customers, ensuring accurate record-keeping of deposits and withdrawals, negotiable instruments, and other bank transactions.
Responsibilities and Duties:
- Performs all regular teller duties, including accepting deposits, cashing checks, and performing various customer service-related duties.
- Prepares holds on deposits.
- Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
- Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
- Responsible for opening and closing individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
- Assists the customer in signing documents and strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
- Performs various customer service duties, including answering phone calls, assisting walk-in customers, processing check orders, closing accounts, sorting daily mail, assisting with NSF, Non-post, and collections.
- Deposits verification for credit purposes, assists with Safe Deposit Boxes, and maintains customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Knowledge, Skill, and Abilities:
- Fully knowledgeable about personal and business banking products offered, with basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
- Skilled in communicating with clients and co-workers in a courteous and professional manner, operating computer terminals and printers, back counter capture machine, coin machine, and copier.
- Able to maintain high levels of confidentiality, perform customer service duties, and provide leadership and guidance to subordinate members of the department.
- Demonstrate accuracy and efficiency in a fast-paced environment, and function as a team player.
Education and Experience:
- High school graduate or equivalent required.
- A minimum of 24 months of prior banking experience is generally expected, with cash handling and customer contact experience preferred.
