What are the responsibilities and job description for the Teller II position at Pinnacle Bank?
GENERAL SUMMARY:
Provides quality service and develops long term customer relationships. Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals; negotiable instruments, and other bank transactions. Help customers over the phone as necessary. Listens and watches for cues from customers for needs of additional products and makes referrals to appropriate personnel.
RESPONSIBILITIES AND DUTIES:
- Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loans payments, and sale of negotiable instruments.
- Assists in granting customers access to safe deposit boxes when necessary.
- Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
- Balances teller drawer at the end of each shift and other wrap up work that may be necessary.
- Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
- Assists in proofing transactions using back-counter capture.
- Records teller totals daily.
- Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
- May do account and card maintenance such as change address, order or hot card cards.
- Assists in answering the phone when not assisting another customer.
- Performs other related duties as assigned by management.
- Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)
KNOWLEDGE, SKILL, AND ABILITIES:
- Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations, procedures, and of all bank policies applicable to the job function.
- Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
- Knowledge of basic math functions such as addition, subtraction, multiplication and division
- Skill in communicating with clients and co-workers in courteous and professional manner
- Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
- Ability to maintain a high level of confidentiality.
- Assist with training of new employee as needed.
- Ability to demonstrate accuracy and efficiency in a high-paced environment.
- Ability to function as a team player.
EDUCATION AND EXPERIENCE:
- High school graduate or equivalent.
- A minimum of 6 months teller experience is required.
- The training courses, or equivalent job experience, required prior to job placement for this position as found in the Teller Career Path Guidelines.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to greet customers, read documents, use computer
Hearing: 75-100%
Must be able to communicate with customers and co-workers
Standing/Walking: 75-100%
Must be able to visit customer
Climbing/Stooping/Kneeling: 50-74%
Lifting/Pulling/Pushing: 25-49%
Must be able to lift bags of coin.
Fingering/Grasping/Feeling: 75-100%
Must be able to use computer, write
PHYSICAL DIMENSIONS:
Medium Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.
About Pinnacle Bank/Bank of Colorado
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.
As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.
At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.
We also offer personal banking services, including accounts, mortgages, personal loans and technology products.
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
- New employees will receive 12 hours of paid sick time upon their hire date
- After five years, 22 PTO days each year
- After ten years, 27 PTO days each year
- Health, dental, prescription drug card, vision, and voluntary life insurance plans
- Health Savings Account with employer contributions
- Flexible medical and dependent care spending plans
- Parental Leave after one year of full-time employment
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
- Free checking account and basic printed checks
- Free safe deposit box
- $15,000 group term life insurance
- Long term disability insurance
- Employee Assistance Program
- Educational Assistance
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].
Salary : $15,000
