What are the responsibilities and job description for the Customer Service Rep position at Pinnacle Branding?
Fulltime - Sunday thru Wednesday 8:00am -6:30PM
- Enjoy great benefits, 401K, Healthcare and generous PTO.
WHY JOIN US?
-Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”-Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
-We have a Live QA team that assists with Oasis documentation.
-Competitive rates and benefits, 6 paid holidays, matching 401K.
-Comprehensive and ongoing training plus growth opportunities.
POSITION SUMMARY
The Patient Call Center representative will be the liaison between Pinnacle Home Care and its current clients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
RESPONSIBILITIES
-Manage large amounts of inbound calls in a timely manner.
-Initial point of contact for calls from patients, caregivers, referral sources, and/or employees.
-Identify customer needs, clarify information, and provide solutions and/or alternatives.
-Route incoming calls to the appropriate location.
-First steppingstone to a very rewarding career path.
QUALIFICATIONS
-Innovative: Consistently introduces new ideas and demonstrates original thinking.
-Are a leader: Positively inspire teammates to follow them.
-Dedicated: Devoted to a task or purpose with integrity.
-Flexible: Willing to adapt, cross-train, stay late, and help in other departments.
-Have an entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
-This position requires that the employee is willing and able to meet the physical requirements as necessary.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
