What are the responsibilities and job description for the VA Account Specialist position at Pinnacle Branding?
Celebrating 20 years of changing lives through the art of experience! Pinnacle Home Care is the leading provider of home care services recognized for Creating Raving Fans and Delivering Exceptional Outcomes.
WHY JOIN US?
-Award-winning –> “Top places to work 2020, 2021, 2022 & 20023” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”
-Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
-Competitive rates and benefits, 6 paid holidays, paid mileage, matching 401K.
-Comprehensive and ongoing training plus growth opportunities.
POSITION SUMMARY
The VA Account Specialist supports and assists the VA Account Director in transitioning and preparing patients to receive services from Pinnacle Home Care. This position is responsible for organizing, tracking, and following up on the transition of patients from the VA to Pinnacle Home Care services.
GENERAL RESPONSIBILITIES
- Responsible for tracking, following up and requesting of additional documentation for new referrals to include additional orders, hospital holds, locating patients for Starts of Care, labs, additional visits, skills, durable medical equipment requests, expiring authorizations as well as requesting new orders
- Complete welcome calls to introduce the veterans to Pinnacle Home Care.
- Assist branches with any follow-up questions or other help needed to provide SOC support.
- Continue to monitor and maintain existing patient concerns.
- Provide timely notification to Central Operations and Branch if any corrections are needed regarding payor source, region, or physician in accordance with existing SOP’s.
- Assisting branch to contact patients.
- Exhaust all efforts to locate the patient prior to making the patient a non-admit.
- Confirm receipt and initiation of orders.
- Exercises clear and consistent communication with branch and VA Account Manager regarding patient needs.
- Confirming DME requests with branch and VA Account Manager.
- Additional requirements as needed.
QUALIFICATIONS:
-Must possess excellent prioritization and time management skills.
-Must be able to communicate effectively and clearly.
-Basic computer competencies with Excel, Word, and other EMR systems.
-This position requires that the employee is willing and able to meet the physical requirements as necessary.
-Team player
-Additional qualifications may apply.
______________________________________________________
The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization, that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
