What are the responsibilities and job description for the Electronic Medical Record Assistant position at Pinnacle Clinical Research?

Come join our team and make a difference as we blaze the way into the future of liver medicine. Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!

Summary : Electronic Medical Record Assistant will directly work with EMR Manager and Sub I / PI. EMR Assistant will identify and contact potential study candidates to secure agreements to participate in research studies undertaken by the company. Electronic Medical Record Assistant will assist in collecting data, screening electronic medical history and records, reviewing study specific requirements, as well as scheduling appointments. The Electronic Medical Record Assistant will attend off-site events and promotions; must be able to provide excellent customer service, have strong interpersonal skills, and enjoy working with people face-to-face and via phone. This position reports to the Electronic Medical Record Manager

Duties and Responsibilities :

Assist in all recruitment related activities for assigned clinical trials, calling and following up with patients, database mining, attending events as necessary, etc.
Describe and explain current or upcoming studies to people who have an interest in participating or to those who have the qualifications to participate
Mastery of protocol-specific inclusion and exclusion criteria
Responsible for calling qualified potential study participants and educating them about the exciting opportunity to participate in clinical research, and then working with research sites to schedule potential participants for on-site visits
Respond to individuals who are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Review patient database and other electronic platforms, as available, to identify potential study participants and initiate contact
Ensure accurate data collection and entry of patient information into the relevant databases during each touch point
Ensure courteous and efficient service is provided to all people, regardless of whether they qualify for a clinical trial
Provide participants with attentive and superior customer service. Provide appointment rescheduling options as needed
Work closely with study investigators and clinic staff to understand disqualification information and provide insight to the team for course correction
Support team members and cross-functional team members as needs arise
Attend and contribute to department and organizational meetings
Will be required to work some weekends or evening hours as needed by community events and health fairs

Duties, responsibilities, and activities may change or new ones may be assigned at any time.

Qualifications, Education & Experience : :

Associate’s degree preferred, however equivalent experience in healthcare patient-facing fields may apply (ex. Medical Assistant, Licensed Vocational Nurse, etc.)

At least 1 year of experience in the medical field, patient recruitment, or related experience in clinical research

Demonstrated knowledge of medical terminology

Demonstrated ability to read, write, and speak both English and Spanish

Strong interpersonal skills with demonstrated ability to work in a collaborative, solution-focused manner

Ability to build efficient processes to ensure cross-functional communication and collaboration

A relentless work ethic, a high degree of patience, and grit to push through difficult challenges

Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information

Demonstrated skills in accurate database management and record keeping

Must have a positive demeanor, be a strong team player, very patient, flexible, and able to deal with many employee requests in a professional manner

Detail oriented with proven initiative, critical thinking, problem-solving, organization, priority-setting, and time management skills

Must be able to juggle multiple demands and adapt to shifting priorities and work well under pressure

Proficiency in Microsoft Office Suite

Possess impeccable integrity and personal and professional values that are consistent with PCR’s high standards and mission

Comply with the company policies, code of ethics, and guiding values at all times

Valid driver's license with maintenance of good driving record and an automobile that is insured in accordance with the state

This position will require occasional travel to PCR Sites and to event locations

Knowledge, Skills, and Other Abilities :

Fluency in Spanish required.

Excellent communication skills, both written and verbal

Must be an energetic self-starter, results and details oriented, and possess the ability to work effectively in an entrepreneurial environment

Strong documentation and communication skills, including the ability to provide clear, pragmatic direction to team members and external parties

Strong interpersonal skills including ability to connect and interact with individuals from diverse backgrounds

Encourage and promote a positive team-oriented environment

Lead by example and display a high level of integrity and professionalism

Ability to provide and receive feedback in a constructive and helpful manner to elevate the success of colleagues and the organization

FLSA Classification : This is a non-exempt position.

Work Environment and Physical demands :

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office / laboratory and / or a clinical environment.

Occasional travel may be required domestic and / or international.

Ability to work in an upright and / or stationary position for 6-10 hours per day.

Frequent mobility required.

Occasional squatting, kneeling, or bending.

Light to moderate lifting and carrying (or otherwise moves) objects with a maximum lift of 20-50 lbs.

Perks of working at Pinnacle Clinical Research :

401k

Medical, dental, vision, long term disability, short term disability, FSA, and life insurance

3 weeks of paid time off

Thirteen paid company holidays

Scrub voucher (specific positions apply)

And more!

Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State / Province or Local status unrelated to the performance of the work involved.

About Pinnacle Clinical Research :

At Pinnacle Clinical Research, we are committed to driving innovation and advancing medical knowledge. Through our rigorous research studies, we strive to unlock breakthroughs that have the potential to transform patient care and improve lives. We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Together, we will raise awareness about the importance of clinical research and its role in shaping the future of healthcare.

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