What are the responsibilities and job description for the Front Desk Scheduler position at Pinnacle Clinical Research?

Come join our team and make a difference as we blaze the way into the future of liver medicine. Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!

Summary : Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties.

Duties and Responsibilities :

Answers, screens, and transfers inbound phone calls
Receives and directs visitors and clients
Responsible for general clerical duties which includes photocopying, faxing, and mailing
Maintains the electronic and hard copy filing system
Retrieves documents from filing system
Oversees requests for information and data
Resolves administrative problems and inquiries
Prepares work / school excuse documents
Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails / Team’s messages
Schedules and coordinates meetings, appointments, and conference room availability
Maintains office supply inventory
Coordinates maintenance of office equipment
Call the patient to confirm next day’s appointments or procedures as needed.
Schedules procedure visits and Fibroscan appointments
Utilizes CRIO for scheduling visits and texting patients
Reviews visit schedules to ensure room and resource availability
Follows HIPAA guidelines as outlined by company policies and government agencies
Orders office supplies for the office
Assisting the Clinical staff with administrative tasks
Intake of referrals and communicating with physician offices
Ensures lobby is organized
Greets and welcomes all visitors
Flexibility to cross-train and learn new skills as appropriate
Additional duties as assigned.

Education / Experience :

High school diploma or general education degree (GED); and one to two years related experience and / or training; or equivalent combination of education and experience. Medical office administration and clinical research experience is preferred.

Certificates and Licenses :

Valid driver's license and personal auto insurance

Knowledge, Skills, and Other Abilities :

Fluency in Spanish, preferred

Excellent written and oral communication skills

Organizational skills

Project management skills

Ability to show initiative

Ability to maintain a cheerful outlook

Knowledge of Microsoft Office Suite including Microsoft Outlook

Ability to pay attention to details

Ability to multi-task

Ability to prioritize work

Ability to maintain confidentiality

Ability to be a team player

Problem solving skills

People skills including possessing a positive, friendly, and professional demeanor

Ability to be flexible with changing priorities

Ability to communicate in a diplomatic and professional manner

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Work Environment and Physical demands :

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office / laboratory and / or a clinical environment.

Exposure to biological fluids and / or bloodborne pathogens.

Personal protective equipment required such as protective eyewear, garments, and gloves.

Occasional travel may be required domestic and / or international.

Ability to work in an upright and / or stationary position for 6-10 hours per day.

Frequent mobility required.

Occasionally squatting, kneeling, or bending.

Light to moderate lifting and carrying (or otherwise moves) objects including medical equipment with a maximum lift of 20-50 lbs.

Perks of working at Pinnacle Clinical Research :

401k

Medical, dental, vision, long term disability, short term disability, FSA, and life insurance

3 weeks of paid time off

14 paid company holidays

Scrub voucher (specific positions apply)

And more!

Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State / Province or Local status unrelated to the performance of the work involved.

About Pinnacle Clinical Research :

Pinnacle Clinical Research Network provides world-class clinical trial solutions to its member sites, sponsors, CROs, researchers and patients to accelerate the results of their trials. By advocating for quality, integrity and diversity in clinical research data, Pinnacle is dedicated to advancing unmet areas of medical research and leading pivotal scientific discoveries.

Apply for this job

Receive alerts for other Front Desk Scheduler job openings

Front Desk Scheduler

What are the responsibilities and job description for the Front Desk Scheduler position at Pinnacle Clinical Research?

What is the career path for a Front Desk Scheduler?

Sign up to receive alerts about other jobs with skills like those required for the Front Desk Scheduler.

Job openings at Pinnacle Clinical Research

Not the job you're looking for? Here are some other Front Desk Scheduler jobs in the Corpus Christi, TX area that may be a better fit.

We don't have any other Front Desk Scheduler jobs in the Corpus Christi, TX area right now.

AI Assistant is available now!