HR Generalist

Join our team as a Human Resources Generalist where you can make a significant impact on our organization’s culture and success!

About Us:

Pinnacle Employee Services (PES) is a premier professional employer organization (PEO) providing comprehensive HR, payroll, benefits administration, and compliance services to businesses of all sizes. Our team is dedicated to delivering expert HR solutions, ensuring compliance, and supporting both client companies and their employees.

Position Summary:

The HR Generalist plays a crucial role in managing and overseeing Leave of Absence (LOA) administration, serving as the primary point of contact for employees and client companies navigating medical, family, and disability-related leave. This role ensures compliance with federal, state, and company-specific leave policies while providing exceptional service and support to employees throughout their leave process.

Beyond leave administration, the HR Generalist functions as a key HR Business Partner, supporting client companies and their employees with HR guidance, benefits assistance, and compliance matters. This position requires a strong knowledge of employment laws, benefits programs, and HR best practices to ensure seamless service delivery.

Essential Duties & Responsibilities:

Leave of Absence (LOA) Administration:

• Serve as the primary resource for client companies and employees regarding FMLA, ADA, Paid Family Leave (PFL), short-term disability (STD), long-term disability (LTD), workers’ compensation, and personal leaves.
• Manage all aspects of the leave process, including eligibility determination, documentation, tracking, return-to-work coordination, and compliance monitoring.
• Provide employees and employers with clear guidance on their leave rights and responsibilities.
• Collaborate with payroll and benefits teams to ensure accurate processing of leave-related pay, benefits continuation, and deductions.
• Maintain confidential and organized records of leave cases, ensuring proper documentation and compliance with all applicable laws.
• Stay current on evolving leave laws and regulations, proactively advising client companies on best practices and policy updates.
• Work closely with client companies to develop and refine leave policies that align with business needs while remaining compliant with legal requirements.

HR Generalist & Employee Relations:

• Act as a trusted HR advisor, assisting employees and client companies with HR-related questions, concerns, and escalations.
• Interpret and apply company policies, employment laws, and wage & hour regulations to ensure compliance.
• Support employees and employers with workplace accommodations in accordance with ADA and FMLA guidelines.
• Conduct and support workplace investigations related to sexual harassment, discrimination, and other HR concerns.
• Assist client companies with workers’ compensation claims, ensuring proper documentation and communication.
• Coordinate and conduct mandatory trainings such as sexual harassment prevention and workplace compliance.

Benefits & Payroll Support:

• Educate employees on available benefits, including health insurance, disability coverage, and retirement plans.
• Assist employees with benefits enrollment, payroll deductions, and claims resolution.
• Process and provide paystubs, W-2s, and employment verification documents as requested.
• Work closely with payroll teams to ensure seamless integration of leave-related pay adjustments.

Compliance & Documentation:

• Ensure federal, state, and local compliance for all client companies by maintaining accurate HR and leave-related documentation.
• Maintain up-to-date knowledge of FMLA, ADA, EEOC, and wage & hour laws across multiple states.
• Update and distribute required legal postings at client company locations.

Client & Employee Engagement:

• Conduct on-site client visits (minimum of ten per week) to foster strong business relationships.
• Deliver HR materials such as applications, tax forms, and compliance documents as needed.
• Attend HR conferences and industry events to stay informed on best practices and trends.

Job Requirements & Qualifications:

Education:

• High School Diploma or equivalent required
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• SHRM-CP/SHRM-SCP, PHR, or leave administration certifications are a plus.

Experience:

• 2 years of experience in Human Resources
• 1 year of Leave of Absence Administration experience
• Knowledge of FMLA, ADA, PFL, disability benefits, and workers' compensation processes.
• Experience in a PEO or HR outsourcing environment is a plus.

Skills & Competencies:

• Deep understanding of leave laws and HR compliance.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism.
• Proficiency in HRIS systems, payroll platforms, and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment while ensuring accuracy and compliance.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Human Resources: 2 years (Required)
• Leave of Absence: 1 year (Required)

Ability to Commute:

• East Syracuse, NY 13057 (Required)

Work Location: In person

Salary : $25 - $30