Member Services PT Schillinger

Description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Overnight, additional Job Summary and Objective: In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other responsibilities as asked by management.

Overnight, Additional Essential Duties and Responsibilities:

• Close shift for that business day.
• Create a bank deposit for next day.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the General Manager.
• Follow "Lost and Found Policy" and turn in lost member property to the General Manager/Assistant General Manager immediately.
• Other responsibilities as asked by management.

Qualifications

Qualifications 

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.

Overnight, Additional Qualification(s):

• Must be 18 years of age or older.

Preferred Qualifications         

Customer service background preferred.

Supervisory Qualifications     

This position has no supervisory responsibilities.

Work Environment    

This job operates in a gym and in a professional office environment. This role routinely works with standard gym equipment, like weights, weight machines, treadmills, stationary bikes, ellipticals and other similar machines.

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Safety

Social distancing in physical offices, equipment (masks, gloves, sanitizers, etc.) 

Physical Demands      

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift 50 pounds occasionally.

While performing the duties of this job, the employee will occasionally encounter hazardous chemicals during their shift.

Position type and expected hours of work      

This position is an hourly position and will be available to work Monday through Sunday, including weekends and holidays. Member Services are required to clock in prior to their assigned start time and must clock out when they go off duty. This position will work a variety of shifts (AMs, PMs, Mids, Overnights – only EEs hired for Overnight will be scheduled overnight shifts). Schedules are based on the needs of the business.

Travel 

No travel is expected for this position.

Oher Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.