What are the responsibilities and job description for the Member Services Representative position at PINNACLE FIT CLUBS LLC?
Job Details
Member Services Representative - Weekends
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Schedule
- Part-time
- Saturday to Sunday - 6:30am to 2:30pm
- 8-hour shift
Or
- Part-time
- Saturday to Sunday - 11:30am to 7:30pm
- 8-hour shift
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience - Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor
- Stock locker rooms with proper supplies/paper products
- Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.)
Continual standing and walking during shift - Continual reaching with hands/fingers/arms during shift
- Occasional climbing, balancing, kneeling and crouching during shift
- Must be able to occasionally lift over 50 pounds
- Will occasionally encounter toxic chemicals
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
- 401k plan after 3 months of service
Qualifications
Qualification Requirements
- Must have a satisfactory background check.
- Punctuality and reliability are a must.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude!
- Strong problem resolution skills.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
